Manager-LEAF Operations at M&T Bank

, , United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

179100.0

Posted On

31 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Team Leadership, Customer Service, Risk Management, Compliance, Training, Problem Solving, Communication, Organizational Skills, Negotiation, Financial Analysis, Process Improvement, Relationship Management, Strategic Planning, Performance Management, Mentoring

Industry

Financial Services

Description

Overview: Manages multiple teams within LEAF (LEAF Commercial Capital) Operations, overseeing a staff including Operations Managers to drive strategy and maintain high standards of operational excellence in direct correlation with business focus and new program specifications. Works with other managers regarding servicing, compliance, and risk to identify and resolve operational issues. Ensures superior service with dealers to build and grow these relationships to support attaining projected sales volumes. Primary Responsibilities: Oversee, train, and evaluate teams responsible for reconciling and resolving all customer requests, inquiries, and discrepancies as they arise, including issues related to the portfolio serviced by, and for, third-party lenders. Implement procedures to ensure the customer and/or vendor program is receiving the best possible service. Develop innovative initiatives to enhance internal efficiency and effectiveness; establish departmental goals, objectives, policies, and operating procedures and foster, through mentoring and leadership, critical and independent thinking skills and behaviors in staff to ensure their potential is maximized and utilized as a resource pool for other areas of the organization. Serve as escalation point for management to resolve issues; provide advice and guidance to staff members on all aspects of team management pre- and post-booking. Manage preparation of amendment, modification, assignment, and assumption agreements including UCC (Uniform Commercial Code) amendments and partial releases, as well as related changes to the system. Monitor skill development of team members, set department goals and objectives, measure, and incent accordingly. Approve funding on all transactions within assigned authority; review and approve departmental work to ensure compliance with credit approval and loan closing conditions. Execute loans, leases, assignments and/or related documentation on behalf of the organization. Utilize understanding of requirements to purchase third-party paper as needed. Develop and maintain relationships with sales and management as required to promote lease products to vendors and end users. Provide support for projects identified by upper management. Evaluate procedures and policies on a regular basis and drive changes to increase operational efficiency, maximize resources, and minimize expenditures. Act on behalf of assigned managers as required by absence. Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: LEAF is a leasing company focused on providing superior dealer/customer service while attaining projected sales volumes. This position is responsible for managing multiple operational teams and portfolio of responsibilities with a significant amount of complexity. The position works with internal contacts, including upper management, and external contacts, including customers, vendors, and outside agencies. Supervisory/Managerial Responsibilities: No. of Staff – 40 - 60 Education and Experience Required: Bachelor’s degree and a minimum of 7 years’ related experience, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ related experience Minimum of 2 years’ managerial, supervisory, and/or work leadership experience Strong knowledge of the leasing industry including concepts, contract types, and terminology Excellent verbal and written communication skills Strong customer service skills Strong motivational skills Strong interpersonal skills Proficiency with personal computers as well as pertinent word processing, spreadsheet, and industry-specific software Strong organizational skills Strong prioritization skills Strong ability to inform, educate, and influence employees to support corporate goals and objectives Education and Experience Preferred: Minimum of 4 years’ managerial experience Experience managing large and complex teams Prior leadership experience at a customer-centered organization Physical Requirements: N/A M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $107,500.00 - $179,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location. Location Clanton, Alabama, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice

Responsibilities

The Manager of LEAF Operations oversees multiple teams to ensure operational excellence and superior service to dealers. This role involves managing customer requests, developing departmental goals, and resolving operational issues.