Manager, Learning and Development Programs at TownSq

Richardson, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Learning And Development, Organizational Development, Instructional Design, Adult Learning Principles, Performance Consulting, Curriculum Creation, Training Rollout, Team Leadership, Coaching, Facilitation, Change Management, Budget Management, Learning Management Systems, Learning Analytics, Stakeholder Communication, Continuous Improvement

Industry

technology;Information and Internet

Description

The Manager of Learning & Development Programs leads the design, development, and delivery of training programs that support large-scale organizational transformation and platform adoption across newly acquired organizations. Reporting to the Senior Director of Learning & Development, this role manages a team of facilitators and L&D specialists responsible for executing high-impact training at scale. The Manager oversees curriculum creation, training rollout, and measurement of learning outcomes to ensure consistent adoption, capability building, and a smooth transition to company products, processes, and culture. This role requires a strategic yet hands-on leader who can translate business and operational goals into structured learning experiences that enable readiness and performance across diverse audiences. This position is onsite 5 days a week at our Richardson, Texas location. Learning Strategy Execution & Business Alignment * Owns the end-to-end planning and execution of acquisition-related training programs, including prioritization of learning initiatives and resource allocation. * Translate transformation and platform-adoption objectives into structured learning programs and delivery plans. * Define role-specific learning pathways aligned to acquisition readiness milestones. * Collaborate with the Learning Architect & Instructional Designer to ensure program design and delivery plans reflect business needs. * Ensure training solutions can be delivered consistently across varying acquisition environments. * Partners with the Senior Director to manage the L&D programs budget (vendor spend, travel, external facilitators, etc.), providing recommendations on cost-effective delivery models. Facilitation Design, Preparation & Customization * Lead L&D Specialists in creating facilitator guides, session plans, delivery checklists, and contextualized training materials that tailor core curriculum to the unique workflows and maturity levels of each acquired organization. * Ensure facilitators are equipped with clear talking points, timing structures, examples, demos, and client-specific adaptations. * Serve as the point of quality control for all live-delivery collateral, ensuring clarity, accuracy, and alignment with the instructional design team’s core content. * Partner with the Learning Architect & Instructional Designer to recommend refinements to core curriculum based on facilitation insights. Training Delivery & Implementation Oversight * Manage large-scale training deployments that support system conversions, process adoption, and new product onboarding. * Oversee the scheduling, logistics, and delivery coordination for multi-week or multi-site rollout plans. * Monitor facilitator performance, ensuring consistent delivery quality and strong learner engagement. * Support facilitators with real-time guidance, escalation support, and coaching on delivery methods and adult learning practices. Measurement, Reporting & Continuous Improvement * Define and track key performance indicators related to readiness, learner confidence, adoption, and satisfaction. * Analyze survey data, facilitator reflections, and performance metrics to identify improvement opportunities. * Communicate training trends, risks, and readiness assessments to the Senior Director and cross-functional stakeholders. * Provide structured feedback to the Learning Architect & Instructional Designer to inform iterative content enhancements. Cross-Functional Collaboration & Change Enablement * Partner with Implementation, Operations, Product, and Client Success teams to ensure training aligns with transformation timelines and operational workflows. * Serve as a key liaison to business leaders impacted by transformation, ensuring expectations, change impacts, and readiness signals are clearly communicated. * Support change adoption through clear communication, reinforcement strategies, and learner readiness planning. Team Leadership & Coaching * Lead and develop a team of L&D specialists and facilitators by modeling strong facilitation techniques, providing feedback, and promoting excellence in learner experience. * Oversee hiring, onboarding, team sizing, skill development, and training to build a capable, scalable team. * Manage staffing assignments, scheduling, and workload balancing to meet aggressive training timelines. * Promote a culture of continuous learning, collaboration, and accountability within the facilitation team. Qualifications Education * Bachelor’s degree required — in a relevant field such as: * Education, Instructional Design, Organizational Development, Human Resources, Psychology, or Business Administration. * Professional certifications (optional but desirable): * ATD Certified Professional in Talent Development (CPTD) * SHRM-CP or SHRM-SCP * Kirkpatrick Four Levels Evaluation Certification * Project Management Professional (PMP) or similar Experience * 5+ years of progressive experience in Learning & Development, Organizational Development, or related disciplines. * 1+ years of experience in a leadership role managing an L&D team or function. * Hands-on experience with Learning Management Systems (LMS) administration and learning analytics. * Strong background in instructional design, adult learning principles, and performance consulting. * Demonstrated ability to align learning initiatives with business strategy, measure impact, and communicate outcomes to senior stakeholders. Work location & model: DFW, required in office on-site, 5 days per week at our Richardson, TX location Travel: 20-25% to support onsite client trainings each year

Responsibilities

The Manager of Learning & Development Programs leads the design, development, and delivery of training programs for organizational transformation and platform adoption. This role involves managing a team responsible for executing high-impact training and ensuring consistent adoption and capability building.