Manager, Learning & Development Delivery at McDonalds ECC Enterprises Holding Company LLC

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

126797.0

Posted On

18 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training facilitation, Leadership development, Team management, Instructional design, Operational excellence, Adult learning principles, Performance metrics, Data analysis, Cross-functional collaboration, Mentoring, Communication, Presentation skills, Critical thinking, Strategic planning, Stakeholder management

Industry

Restaurants

Description

Company Description: McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department Overview The Manager, Hamburger University Training & Facilitation plays a meaningful role in advancing organizational learning and fostering leadership skills. This position is responsible for delivering impactful training programs that align with corporate priorities, improve operational excellence, and nurture a culture of continuous improvement. The role also includes leading facilitators to ensure consistent, high-quality execution of training for restaurant staff and leadership teams.Duties (Percentages reflect approximate time allocation) Conduct Training Programs (up to 65%) Facilitate engaging, competency-based training sessions primarily for corporate staff and may include delivery for restaurant leaders and staff, ensuring alignment with corporate strategies and operational standards. Customize training delivery to meet diverse learner needs and leverage adult learning principles for maximum impact. Supervise and evaluate training efficiency through feedback, performance metrics, and post-training assessments; implement improvements based on data insights. Collaborate with cross-functional teams to integrate new initiatives, technology, and effective strategies into training content. Serve as a subject matter expert on leadership development and operational excellence within the restaurant environment. Manage HU Facilitation Team Lead and mentor a team of 5-6 facilitators, setting clear expectations for delivery quality, learner engagement, and program outcomes. Develop team capabilities through mentoring, performance reviews, and professional development plans. Prioritize effectively to meet training demand across multiple programs and geographies. Ensure consistency in curriculum delivery and adherence to Hamburger University standards. Partner with stakeholders to align team priorities with broader organizational goals and initiatives. Scope of Position Impact: Leads a team within a corporate sub-function and influences operational direction for training delivery and leadership development. Communication: Explains policies and practices clearly, negotiates solutions, and builds consensus through flexibility and collaboration. Primary audience includes internal collaborators such as corporate teams, franchisees, and restaurant leadership. Interacts with individuals who may hold differing perspectives, requiring diplomacy and problem-solving to achieve shared objectives. Innovation: Continuously improves training methods and delivery models to enhance learner experience and program efficiency. Takes on complex challenges that require cross-functional collaboration and creative solutions. Knowledge: Advanced expertise in learning and development, instructional develop, and leadership facilitation. Ability to integrate theory and best practices with organizational needs to drive measurable outcomes. Team Leadership: Within the direction set forth by the HU Senior Leader as well as in collaboration with fellow HU peer Manager, defines team structure, roles, and performance standards. Geographic Breadth: Focused on single-country operations with an understanding of cultural and business practices relevant to the market. Qualifications Experience: Minimum 5 years in training facilitation and/or leading delivery teams. Proven track record in leading learning programs, coaching facilitators, and driving engagement in leadership development initiatives. Chicago-based Plus: experience in a field-facing/consultative role that collaborates with Franchisee influence Education: High school diploma or equivalent required; bachelor’s degree in Education, Human Resources, or related field preferred. Certifications in adult learning, instructional design, or leadership development are a plus. Key Competencies Strong facilitation and presentation skills. Ability to lead and develop high-performing teams. Critical thinking with a focus on operational excellence. Excellent communication and interpersonal skills. Data-driven approach to evaluating and improving training effectiveness. Compensation Bonus Eligible: Yes Long - Term Incentive: Yes Benefits Eligible: YesSalary Range The expected salary range for this role is $101,437.00 - $126,797.00 per year The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.Additional Information: Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Responsibilities

The manager is responsible for delivering impactful training programs and facilitating leadership development sessions to improve operational excellence. They also lead and mentor a team of facilitators to ensure consistent, high-quality execution of training across the organization.