About the Position:

Wynn Al Marjan Island is looking for a skilled Manager - Learning & Development to join our Learning & Development team. 

The primary duties and responsibilities of this role are:

• Execute annual learning priorities and operational plans established by the Assistant Director and Executive Director of Learning & Development.
• Lead the end-to-end management of programs within the assigned L&D pillar, ensuring high-quality facilitation, guest experience alignment, and readiness for operational needs.
• Ensure all learning experiences uphold Wynn’s brand standards, luxury service philosophy, and Forbes Five-Star expectations.
• Directly supervise and develop Assistant Managers and, where applicable, Executives and Coordinators, providing coaching, feedback, performance guidance, and ongoing capability development.
• Oversee team scheduling, deployment, and facilitation assignments to ensure business continuity and consistent delivery standards.
• Design, update, and maintain program content to ensure accuracy, compliance, and alignment with departmental and regulatory requirements.
• Monitor program performance through LMS data, reporting dashboards, learner feedback, and operational KPIs; propose and implement improvements based on insights.
• Ensure full compliance with mandatory training requirements, audit readiness, documentation standards, and regulatory frameworks.
• Partner with operational and support services teams as well as wider People & Culture, and other stakeholders to diagnose training needs and deliver targeted learning solutions.
• Support pre-opening and large-scale training waves, including resource planning, content readiness, and cross-functional coordination.
• Maintain excellence in facilitation, using adult learning principles and luxury service behaviors to inspire performance and elevate guest-facing capabilities.
• Contribute to the enhancement of learning technologies, digital content utilization, and LMS governance by ensuring data integrity and reporting accuracy.
• Role-model professionalism, confidentiality, brand alignment, and Wynn cultural leadership principles.
• Provide accurate reporting and documentation to support dashboards, audits, and leadership reviews.

About You:

• Bachelor’s degree in Hospitality, Business, Human Resources, Education, or related field.
• Minimum of 3 years of progressive Learning & Development experience, ideally within luxury hospitality or large-scale operations.
• Experience in facilitation, instructional design, or learning program management.
• Experience supervising or coaching junior trainers, coordinators, or team leads.
• Exposure to regulatory training, guest experience training, or leadership development programs.
• Experience with LMS systems (Oracle preferred), digital learning formats, and blended learning approaches.
• Strong facilitation and presentation skills; able to inspire and engage diverse audiences.
• High service mindset with an understanding of luxury operations and guest experience expectations.
• Strong leadership capability with experience managing or developing team members.
• Excellent organization and project management skills with the ability to manage multiple priorities.
• Analytical mindset with the ability to interpret data and draw actionable conclusions.
• Strong communication, interpersonal, and stakeholder engagement skills.
• High level of professionalism, confidentiality, and cultural alignment with Wynn standards.
• Flexibility to operate in a fast-paced, high-volume environment, including evenings, weekends, and holidays when required.