Manager, Leave Administration at Caliber Collision

Lewisville, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Attention To Detail, Organizational Skills, Policy Interpretation, Legislation Interpretation, Stakeholder Management, Communication, Data Analysis, Reporting, Discretion, Confidentiality, Process Improvement, Problem Solving, HRIS Management, Leave Administration

Industry

Motor Vehicle Manufacturing

Description

Service Center CSCS TX Leave Program Management · Oversee administration of all teammate leave programs, including but not limited to sick leave, medical leave, statutory leaves, military leaves, FMLA, and company-sponsored leave policies. · Ensure accurate tracking, documentation, and reporting of leave balances and usage. · Ensure the accurate and timely return of teammates to work, review of ADA Accommodations, and escalation of issues to management or legal as necessary. · Maintain and continuously improve leave administration processes and workflows. · Provide guidance to managers and employees on leave-related inquiries. · Work with health and welfare to ensure proper direct bill procedures are followed. · Work with payroll to initiate any repayment of direct bill arrearage. Compliance & Policy Governance · Ensure compliance with applicable labor laws, statutory requirements, and company policies related to leave and time off. · Interpret legislation and translate requirements into operational procedures, including working with other departments such as Payroll, Legal, and IT to incorporate new statutory leaves and any associated tax implications, HRIS changes. Communicate changes to teammates in the impacted state. · Partner with Legal, HR, HRIS, and vendor-partner teams to update and implement leave policies as needed. Team Leadership · Manage, coach, and develop a team of leave administrators or specialists. · Set performance goals, conduct regular reviews, and support skill development. · Allocate workload effectively to meet service-level expectations. · Evaluate vendor-partner’s performance related not only to performance guarantees but also to day-to-day competencies and performance. Stakeholder Collaboration · Partner with HR Business Partners, Payroll, HRIS, Business Stakeholders and external vendor-partners to ensure seamless leave processing. · Serve as the escalation point for complex or sensitive leave cases, including legal cases Systems & Data Management · Work with IT partners to maintain leave administration systems within HRIS and associated integrations with vendor-partners · Ensure data accuracy and integrity across systems. · Analyze leave data to identify trends, risks, and opportunities for improvement. Employee Experience & Communication · Ensure timely, clear, and empathetic communication with teammates regarding leave eligibility, processes, and expectations. · Work with Communications to develop employee-facing documentation, FAQs, and training materials related to leave programs. Continuous Improvement · Identify opportunities to streamline processes, automate tasks, and improve service delivery. · Lead or participate in projects related to system enhancements, policy changes, or vendor transitions. Qualifications & Requirements · Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience). · CEBS, GBS or equivalent preferred. · 5–8 years of experience in HR operations, leave administration, benefits administration, or a related function either from the employer or leave vendor perspective. · Prior people management experience preferred. · Strong knowledge of leave-related laws and regulations (e.g., medical, FMLA, and statutory leave frameworks, depending on geography). · Experience working with HRIS and absence management systems. Skills & Competencies · Strong leadership and team management skills · Excellent attention to detail and organizational skills · Ability to interpret policies and legislation · Strong stakeholder management and communication skills · Data analysis and reporting capability · High level of discretion and confidentiality · Process improvement and problem-solving mindset · Spanish-speaking ability, while not essential, is helpful for the position. · Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.

Responsibilities

This role oversees the administration of all teammate leave programs, including compliance, tracking, documentation, and ensuring accurate return-to-work processes and ADA accommodations. The manager will also provide guidance on leave inquiries, manage vendor relationships, and collaborate with departments like Payroll and Legal on related procedures.