JOB SUMMARY

The Manager, Licensing, Permits, and Regulatory Services is responsible for leading a team that ensures the efficient and effective administration of business licenses, permits, and regulatory compliance activities. The team is customer-facing and plays a crucial role in providing high-quality service to members of the public, processing business licensing and permit applications, and supporting the operational needs of the municipality’s regulatory services.

SKILLS AND QUALIFICATIONS

• 7+ years experience in the field of regulatory compliance
• Municipal / Government experience, law enforcement, working with other regulatory offices (police, CFIA, BIAs, etc.)
• University degree in a related field
• Experience in leading and managing teams in a highly fast-paced working environment
• Experience working with elected officials when dealing with complex and/or contentious issues, demonstrating an understanding of the political environment
• Proven track record of displaying sound judgement and tact in public forums, excellent problem solving and conflict resolution skills
• Has formed, developed and led highly effective, professional, motivated and engaged and collaborative teams
• Outstanding skills in influence and persuasion and the ability to exercise diplomacy and discretion in all relationships and interactions
• Excellent presentation skills and ability to summarize to brief the Director on potential contentious issues prepare briefing notes, information notes and report on C&E issues and deliverables.
• Oversee and prepare sections budget and work cross functionally with Finance to implement, forecast and track inputs.
• Subject Matter Expertise and ability to conduct risk analysis for deliverables that impact achievement of program commitments
  Hourly Rate/Salary: $ 114,677.00 - $ 152,905.00
  Hours of Work: 35
  Work Location: Mavis North, Enforcemnt/C Stor
  Department/Division/Section: CMS/Community Services Dept , CMS/Enforcement Division , Compliance, Licensing & Enf
  Non-Union/Union: Non Union
  We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
  All personal information is collected under the authority of the Municipal Act.

Leadership & Team Management

• Lead, motivate, and manage a team of 3 Supervisors and approximately 30 staff members, ensuring a high level of performance, engagement, and professional development.
• Foster a positive, collaborative, and customer-centric team culture that aligns with the department’s values and the municipality’s strategic priorities.
• Develop, implement, and monitor team performance metrics and KPIs to ensure the efficient processing of business licenses and permits, as well as the issuance of contraventions and orders.
• Conduct regular team meetings, performance reviews, and coaching sessions to provide guidance and ensure that staff have the tools and training to succeed.
• Promote and support a workplace culture that emphasizes diversity, equity, and inclusion.

Licensing & Permitting Operations

• Oversee the administration of business licensing and permit applications, ensuring timely and accurate processing in accordance with municipal by-laws, regulations, and industry standards.
• Ensure that all licenses and permits are issued and processed within established timelines while maintaining a high standard of customer service.
• Ensure that the team provides excellent service to applicants, addressing inquiries, guiding them through the application process, and ensuring all required documentation is submitted and verified.
• Regularly review and streamline operational processes to improve efficiency, accuracy, and service delivery.

Enforcement & Compliance

• Supervise the issuance of Notice of Contraventions and Property Standards Orders, ensuring compliance with municipal codes, property standards regulations, and applicable laws.
• Direct staff in the enforcement of by-laws and regulations, including conducting investigations and following due process in issuing notices and orders.
• Oversee the coordination of inspections, investigations, and documentation related to non-compliance, liaising with other enforcement bodies (e.g., by-law officers, legal teams) when necessary.

Charity Gaming Program Management

• Oversee the Charity Gaming Program, ensuring that charitable organizations are compliant with the program’s requirements and regulations set out by the Ontario Lottery and Gaming Corporation (OLG).
• Ensure the efficient administration of charity gaming events, including the issuance of licenses, compliance checks, and support to charitable organizations running gaming activities.

Stakeholder Engagement & Political Awareness

• Serve as the primary point of contact for business owners, applicants, and members of the public for licensing, permit inquiries, and regulatory enforcement matters.
• Address complex or escalated issues, complaints, and concerns from customers, stakeholders, or the public, ensuring prompt resolution and maintaining positive relationships.

Policy Development & Continuous Improvement

• Review, develop, and update policies, procedures, and guidelines related to business licensing, permits, and enforcement to ensure alignment with changing regulations,
• industry best practices, and municipal goals.
• Monitor legislative changes at the provincial and federal levels and assess their impact on municipal operations, ensuring that the team’s processes remain compliant.

Reporting & Data Analysis

• Ensure that comprehensive records and data are maintained regarding all licensing, permitting, and enforcement activities.
• Prepare regular reports on key performance indicators, including business licensing volumes, permit processing times, notice of contraventions, and charity gaming activities.