About the job

We've partnered with a fast-growing fintech scale-up that is reshaping the payments industry. In just four years, they've raised over €20 million and secured backing from top leaders in fintech. Now they're expanding, and you can be part of that journey.

About the roleAs Operations Lead, you drive a high-performing Operations team building payment and POS solutions for the hospitality sector. Reporting directly to the COO, you own day-to-day operations, process optimization, system integrations, team performance, and collaboration with Sales, Support, and external partners.

In a scale-up, leading means more than managing: you set the direction, build the structure, and jump in where needed. You spot inefficiencies, innovate, and turn data into decisions. AI isn't a buzzword, it's a tool you use to build, automate, and improve.

What you'll doLead, coach, and develop the Operations team
Build and run KPI reporting, turn data into concrete improvement actions
Design and ship process improvements across the company, often using AI and automation
Own integrations between internal and external systems (CRM, payment platforms, support tools)
Manage relationships and negotiations with distributors and partners

Requirements3–5+ years in operations, including time in a leadership role
Proven track record building and implementing AI-driven solutions
Experience with system integrations and automated workflows
AI-first mindset: you default to AI when solving operational problems
Hands-on process optimization experience in a fast-growing environment
Strong in KPI reporting and translating data into strategy
Comfortable negotiating with partners and vendors
Affinity with fintech, payments, or SaaS is a strong plus
Fluent in Dutch and English

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Responsibilities

SKILLS