Job Description

Role Summary

This role owns the commercial and performance engine behind talabat UAE's operations. You'll be the person who understands how the business actually ticks, where margin is made or lost, which levers move the numbers, and what trade-offs leadership is really weighing. You'll own the operational commercials and KPI performance, drive the optimization work that improves efficiency and experience, and turn analysis into decisions. It's a role for someone equally comfortable in a model and in a room full of directors, someone who can read the data and stand their ground on what it means.

What's on your plate?

1. Commercial & P&L Ownership for Operations

Own the commercials behind UAE operations, cost-per-order, rider cost, and the efficiency metrics that drive the operational P&L. Track budget vs. actuals, protect riders and 3pls earnings, and give leadership clear, data-backed trade-offs between cost, growth, and customer experience. You're the person who can explain why the numbers moved, not just that they did.

2. Performance Management

Own the UAE operational KPI stack, from forecast to actuals. Anticipate performance gaps before they hit the P&L and drive the interventions that close them. Run the reporting and executive reviews that keep leadership decision-ready.

3. Operational Optimization

Drive the optimization agenda across the network: rider economics and staffing efficiency, vendor and coverage performance, area-level improvements. Find where the operation leaks cost or time, size the opportunity, and lead the fix, balancing efficiency against rider earnings and customer experience.

4. Data, Modeling & Insight

Be genuinely good with data, able to interrogate complex models, understand what's driving them, and pressure-test assumptions rather than take outputs at face value. Build the analyses and dashboards that make decisions faster, and translate complexity into a clear "so what." SQL (BigQuery) and Looker/Tableau are a strong plus; the non-negotiable is analytical judgment.

5. Strategic Projects & Senior Stakeholder Leadership

Lead cross-functional, high-impact projects that shape UAE operations. Build the business case, run the pilot, scale what works. Throughout, work directly with senior leadership, and hold your own with directors and VPs, defending a recommendation with evidence and staying credible under challenge.

What you own vs. influence: You own the operational commercials, the performance KPI stack, and the delivery of your optimization projects. You influence the ops, commercial, and product teams whose execution moves those numbers, through insight, credibility, and stakeholder trust rather than direct authority.

Responsibilities