Manager, Loyalty Engagement & Training at Preferred Travel Group

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

95000.0

Posted On

12 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Program Adoption, Training Design, Engagement Strategies, Loyalty Program Management, Stakeholder Management, Compliance Enforcement, Presentation Skills, Onboarding, Best Practices Sharing, Data Analysis, Communication, Adaptability, Influencing Skills, Teamwork, Attention To Detail

Industry

Hospitality

Description

About Us At Preferred Travel Group, we care deeply about our people, nurture independence, and celebrate individuality. Family values inspire us, and we believe that change creates opportunity. We are committed listeners and deliberate storytellers in hospitality. We engineer potential, foster trust, and co-create brighter futures. Our culture values collaboration, adaptability, and precision—qualities essential to every role. We are forever curious, guided by the Pineapple as our global symbol of hospitality. We believe the business of hospitality is borderless, and we proudly embrace that spirit every day. We believe that every team member brings unique strengths to the table, and we’re committed to creating an environment where those strengths can thrive. ________________________________________ Position Summary We are looking for a relationship‑driven, commercially minded, and highly engaging Manager, Loyalty Hotel Engagement & Training to serve as the primary liaison between I Prefer Hotel Rewards and our participating hotels. This role is responsible for ensuring consistent program adoption, high‑quality execution, and strong performance across the hotel portfolio. As a subject matter expert, the role leads hotel onboarding, engagement, and training strategies that drive member enrollment, revenue growth, loyalty compliance, and consistent delivery of the I Prefer value proposition at the property level. The Manager, Loyalty Hotel Engagement & Training partners closely with regional Engagement Specialists, hotel Loyalty Ambassadors, and internal loyalty teams to deliver scalable and effective training, reinforce best practices, and activate initiatives that strengthen hotel participation and overall program results. ________________________________________ Typical Behaviors & Working Style The ideal candidate will demonstrate the following behavioral traits: * Comfortable working at a steady, consistent pace in a stable and predictable environment. * Service and team oriented, with strong attention to detail and follow through. * Prefers careful, consensus driven decisions, guided by established processes rather than risk taking. * A calm, approachable communicator who works harmoniously with others. * Leads in a supportive, respectful manner, delegating thoughtfully with caring follow up ________________________________________ Key Responsibilities Hotel Engagement & Program Adoption * Lead hotel engagement strategies that drive enrollment, revenue, and program participation * Build strong relationships with hotel leadership, Loyalty Ambassadors, and regional teams * Develop and execute incentive programs, competitions, and initiatives to increase hotel performance * Serve as a trusted advisor to hotels on loyalty best practices and operational excellence, sharing relevant case studies, and success stories * Partner with internal loyalty, marketing, and operations teams on initiative rollouts * Communicate program updates, enhancements, and priorities to hotels Training & Onboarding Excellence * Own the onboarding and training experience for new hotels, ensuring consistent and high-quality program adoption * Design and deliver engaging loyalty training for existing hotels (virtual and in-person) * Maintain global training calendars, materials, and onboarding schedules * Establish and manage a centralized repository of training resources and best practices * Collect feedback, measure effectiveness, and continuously improve training content Program Performance & Compliance * Identify opportunities to optimize hotel engagement and loyalty outcomes * Support property audits and reinforce loyalty standards from a training and engagement perspective * Enforce service and program standards through education and training ________________________________________ Required Experience/Qualifications * Highly organized with strong attention to detail * Excellent written, verbal, and presentation skills * Proven ability to manage multiple initiatives and stakeholders * Strong relationship-building and influencing skills, including a positive “team-player” attitude * Ability to work independently and cross-functionally * Experience supporting or managing a hotel loyalty program strongly preferred * Creative and engaging approach to training design and facilitation * Ability to adapt communication style for diverse audiences * Multilingual capability a plus * Willingness to travel up to 20% ________________________________________ Desired Experience * Experience in hospitality or loyalty * Hands-on hotel operations experience (guest services, reservations, front office) * Working knowledge of Property Management Systems (PMS) * Experience partnering with hotels across regions or brands ________________________________________ Preferred Working Environment & Job Characteristics This role is best suited to someone who thrives in a: * Hotel facing, relationship driven role focused on engagement and performance * High standards environment where consistency and program compliance matter * Structured, multi stakeholder workload balancing onboarding, training, and rollouts The ideal candidate will find great satisfaction in: * Onboarding and training hotel teams * Driving hotel engagement and loyalty performance * Scaling best practices through clear, effective training ________________________________________ What success in this role looks like * Hotels are confident, engaged, and consistently delivering the I Prefer Hotel Rewards value proposition, with strong adoption and compliance across the portfolio. * Loyalty onboarding and training are high‑quality, scalable, and well‑received, enabling hotel teams to execute the program effectively from day one. * Hotel engagement initiatives drive measurable improvements in member enrollment, participation, and loyalty performance. * Regional teams and hotel partners trust and rely on this role as a knowledgeable, approachable advisor who communicates clearly and follows through. ________________________________________ Working Conditions This role will be based out of one of our Preferred Travel Group offices in either New York City, Chicago or Newport Beach. With our in-office philosophy, our associates are expected to be in the office at least three days per week, supporting a healthy balance between in-person collaboration and flexible remote work. We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross-functional teamwork. In-office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community. Please note: While the current expectation is a minimum of three days per week in the office, this may evolve over time in alignment with business needs and our continued commitment to culture-building. ________________________________________ Training * Loyalty program system * SynXis Voice Agent * Microsoft Dynamics 365 * Microsoft Office Suite * Learning Management Systems (LMS) * Zoom, Microsoft Teams, GoogleMeet * Business Objects * Power BI * Canva or Adobe Creative Suite * Video editing tools * Familiarity with PMS platforms * Company-approved AI technology ________________________________________ Disclaimer The above information is designed to indicate the general nature and level of work performed. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job ________________________________________ Salary $85,000 - $95,000 actual compensation within this range will be determined by multiple factors including candidate experience and expertise.

Responsibilities

This role serves as the primary liaison for the I Prefer Hotel Rewards program, responsible for driving consistent program adoption, high-quality execution, and strong performance across the hotel portfolio. Key duties include leading hotel onboarding, engagement, and training strategies to boost member enrollment, revenue growth, and loyalty compliance.