The Manager, Community & Family Programs is a values-driven leader who champions inclusive, equitable, and strengths-based programming for children, youth, families, and the broader community. Aligned with the mission and values of Community Services, this role provides leadership to a portfolio of programs that include our Outreach (Family Strengthening), Restorative Justice, Child & Youth with Support Needs and Child & Youth Connections programs.
Reporting to the Director, Programs & Practice, this leader fosters environments that are trauma-informed, culturally responsive, and rooted in belonging, recognizing and building upon the strengths of individuals—staff, clients, and partners alike. They work collaboratively to ensure programs meet evolving community needs while reflecting best practices and promoting meaningful impact.

QUALIFICATIONS

• Bachelor’s degree in Social Work, Child and Youth Care, Psychology, or a related human service field; a Master’s degree is considered an asset.
• Minimum 3–5 years of progressive leadership experience in family and community services, including supervisory or program management roles.
• Training or demonstrated knowledge in trauma-informed practice, family systems, restorative justice, and community program delivery.
• Experience with program evaluation, outcomes measurement, and quality improvement processes is an asset.

SKILLS & ATTRIBUTES

• A leadership style that is strengths-based, inclusive, transparent, and relationship-focused.
• Strong understanding of best practices in family and community engagement, mental health, and conflict resolution.
• Proven ability to lead diverse teams, manage change, and foster collaboration across disciplines and community partners.
• Competence in budgeting, contract management, data systems, and performance evaluation frameworks.
• Commitment to equity, diversity, inclusion, and reconciliation in program design and service delivery.
  Employment Status – Regular Full-time, Exempt
  Salary Range - $95,000 to $105,000
  We are committed to recruiting a diverse workforce that represents the communities we proudly serve, while encompassing the principles of equity, inclusion and diversity. We strongly encourage applications from people of colour, Indigenous Peoples, persons with disabilities, people of all gender expressions and sexual orientations including queer, trans, and two-spirit people. In our words and actions, we recognize the challenges for those facing inequalities, while acknowledging our privilege, as we continuously strive to remove bias and reduce barriers that individuals may experience in the hiring and job-seeking process. We invite feedback from all applications who apply for roles within the Agency

Strategic and Operational Leadership

• Lead the day-to-day operations of the portfolio, centering equity, inclusion, and service excellence in decision-making and planning.
• Align program priorities with organizational mission, values, and strategic goals, identifying opportunities for innovation and responsive service design.
• Manage and monitor program budgets in collaboration with Finance, ensuring transparency and fiscal responsibility.
• Implement strengths-based frameworks for planning and evaluation that highlight existing assets, encourage learning, and support continuous quality improvement.
• Guide long-term program growth and sustainability in response to emerging community needs and priorities.