Manager - Marketing at American Express Global Business

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loyalty Strategy, Partnership Management, Customer Engagement, Customer Lifecycle Marketing, Data Analysis, Stakeholder Management, Project Management, Cross-functional Collaboration, Analytical Problem Solving, Strategic Planning, People Leadership, Communication Skills

Industry

Financial Services

Description

The Manager, Customer Engagement is responsible for leading loyalty, partnerships, and customer engagement strategies that drive customer growth, retention, and revenue performance. This role owns the development and optimization of loyalty and partnership programs, customer lifecycle marketing, and strategic engagement initiatives to deliver exceptional customer experiences and sustainable business outcomes. The incumbent will leverage data-driven insights, manage key stakeholder relationships, and lead cross-functional initiatives to maximize customer value, commercial growth, and program profitability. At American Express, our culture is built on a 175-year history of innovation, shared values [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * Support for financial-well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

Lead loyalty, partnerships, and customer engagement strategies to drive growth, retention, and revenue performance. Develop and optimize customer lifecycle marketing and strategic initiatives to maximize customer value and program profitability.