Manager, Member Services at Squamish Nation

, , -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

112500.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Membership Registration, Culturally Grounded Services, Conflict Resolution, Customer Service, Trauma-Informed Practice, First Nations Governance, Leadership, Emotional Intelligence, Integrity, Cultural Humility, Time Management, Community Advocacy, Policy Development, Data Reporting, Service Delivery

Industry

Government Relations Services

Description

PERMANENT FULL-TIME POSITION IN NORTH VANCOUVER (Onsite) CLOSES: Open Until Filled BE PART OF SOMETHING MEANINGFUL! Join the Ts’ixwts’ixwnítway Member Services team and contribute directly to the strength, wellness, and continuity of Sḵwx̱wú7mesh Úxwumixw. The Manager, Member Services is a key leadership role responsible for upholding the Squamish Nation Membership Code and ensuring consistent, high-integrity, culturally grounded services for Members across all communities. This position supports some of the Nation’s most essential functions — membership registration, distributions, estates, emergency supports, justice services, outreach, funeral support, land registry, electoral support, and community advocacy. The Manager is a steward of trust and a representative of Squamish values, teachings, and snew̓íyelh. The right person has kwi nch’ú7mut sḵwálwen — a strong heart and mind — and leads with fairness, cultural humility, integrity, and a deep commitment to community well-being. WHAT YOU’LL DO * Serve as the Band Registrar, accepting, approving, or denying applications for Squamish Nation membership. * Uphold, interpret, and apply the Squamish Nation Membership Code, ensuring consistent, fair, and trauma-informed decision-making. * Serve as Band Registrar, determining entitlement to membership and managing additions, deletions, and updates to the Band Census. * Ensure consistent, culturally safe, trauma-informed service delivery for Members in North Vancouver, Squamish Valley, and Away-from-Home. * Accept and process registration for births, deaths, marriages (name changes), and band transfers. * Accept and process status card applications and maintain ISC Indian Registry Administration (IRA) pages. * Write and submit Band Council Resolutions (BCRs) related to Membership matters. * Host monthly Membership Committee meetings, set up Appeal Hearings, and interpret court documents and custody orders related to distributions and per capita payments. * Oversee and issue Member Distributions (April, August, December) in collaboration with Finance. * Manage updates for direct deposit, address changes, and reissues of lost or stale-dated cheques. * Process Squamish Nation Trust distributions and set up Trust Accounts for children in care. * Supervise Membership Officers, Administrators, Elder Centre support roles, and Estate support staff. * Conduct performance evaluations, develop workplans, arrange training, and ensure team coverage. * Coordinate administrative support for Electoral Commission meetings and referendum processes (including voter list updates). * Manage division budgets, monthly reporting, and ongoing improvements to service delivery. * Contribute to policy development, data reporting, and continuous improvement of Member Services programs. WHAT WE’RE LOOKING FOR * Diploma or Bachelor’s degree in Office Management, Business Administration, Public Administration, Native/Indigenous Governance, or a related field. * Certificate in Indian Registration or ISC training is a strong asset. * Training in conflict resolution, mediation, customer service, and trauma-informed practice * Experience in membership, community services, land management, registry administration, or similar areas. * Experience working with ISC for Indian Status registration. * Strong knowledge of First Nations governance, community structures, and family networks. * Experience working in a First Nations community environment is preferred. * High emotional intelligence, integrity, diplomacy, and cultural humility. * Ability to communicate complex information clearly and respectfully. * Strong leadership and conflict-resolution skills. * Ability to remain calm and solutions-focused in high-pressure situations. * Excellent organization, time management, and discretion with confidential information. * Approachable, team-oriented, and grounded in community values. * Cultural humility and respect for Sḵwx̱wú7mesh values, sovereignty, and self-determination. WHY WORK WITH US * Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging) * Professional Growth – We invest in our people with training, mentorship, and career development * Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh (guiding through teachings), wenáxws (respect) and inclusivity. As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes. Salary: $75,000 - $112,500 Candidates are typically offered compensation between the beginning to the midpoint of the range. We [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=231d694d-cd50-4fb7-82a6-dd0773e68b38&ccId=9200976969580_2⟨=en_CA&selectedMenuKey=CareerCenter&jobId=525291]are committed to providing a fair and equitable package that reflects the value an individual brings to the organization. Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget. Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose

Responsibilities

The Manager, Member Services is responsible for upholding the Squamish Nation Membership Code and ensuring high-integrity services for Members. This includes managing membership applications, overseeing distributions, and supervising staff.