Job Title: Manager – Membership Experience
Location: LLMG Flagship – Singapore
Reports To: Head of Strategic Operations
Works Closely With: Program Manager, Strategic Operations Manager, Operations Manager, Learning & Development Manager, Zone Managers (Medical, Recovery, F&B, Fitness), Membership Team, IT & Digital, Marketing & Community, Finance

QUALIFICATIONS & EXPERIENCE:

• Diploma/Degree in Hospitality, Business, Communications, or a related field
• 5+ years in customer experience, guest relations, or membership management, with 2+ years in a leadership role
• Strong sales ability and storytelling skill with a customer-first mindset
• Excellent communication, problem-solving, and team leadership skills
• Familiarity with CRM systems, feedback tools, and service process design
• Personally aligned with the six pillars of lifestyle medicine and able to lead by example

ROLE OVERVIEW

As the Manager – Membership Experience, you will be the key driver of the end-to-end member journey, serving as the bridge between our members, our services, and our core philosophy. You will lead a hybrid team across membership services and frontline support, delivering exceptional experiences that reflect our purpose and values.
You will be deeply immersed in the full Morrow ecosystem, equipped with knowledge across every zone, offering, and pillar of lifestyle medicine. Your role is to guide members holistically—advising them on the best paths for personal transformation, supporting their health goals, and ultimately empowering them to take full ownership of their six pillars of lifestyle medicine.
You will also play a critical role in driving membership sales, educating members on the different tiers available, and ensuring that value is consistently realised. By living and modelling the six pillars in your own life, you will be able to speak authentically and confidently about our programs. You will also collaborate closely with the Program Manager and Head of Strategic Operations to gather member insights that shape the evolution of our offerings and journeys.