ABOUT HELCIM

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business. From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE POSITION

We are seeking an experienced and empathetic Manager, Merchant Support to lead our team responsible for providing world-class assistance to our merchants. In this critical role, you will ensure our customers receive timely, accurate, and high-quality support for all their payment processing needs. You will be the architect of an exceptional customer experience, fostering loyalty and trust. You will lead, mentor, and empower a team of Merchant Support Specialists, driving continuous improvement in our support processes and contributing directly to customer satisfaction and retention.

Please refer the Job description for details