Manager, Mid-Market Sales at ServiceNow

West Palm Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Development, Leadership, Coaching, Cloud Computing, SaaS, Software Subscription, Sales Management, Sales Automation, AI Integration, Performance Management, CRM Systems, Marketing Campaigns, Reporting, Competitive Analysis, Problem Solving, Workflow Automation

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is looking for a Manager of Global Sales Development (GSD), responsible for managing a team of Sales Development Representatives who manage opportunity identification and creation for our field sales organization. The GSD Manager drives performance by managing the team to achieve monthly, quarterly and annual goals. What you get to do in this role: Provide leadership to your team. Oversee new hire onboarding and ongoing coaching on effectiveness, productivity, call quality, and systems use Manage quota achievement on a monthly, quarterly and annual basis Align team activities with Marketing and Sales priorities. Participate in developing Marketing and Sales campaigns to achieve pipeline and goals Ensure accurate and reporting of metric with territories assigned in the CRM system Prepare reports for Director, Global Sales Development Perform a monthly performance appraisal for all personnel and administer performance improvement plans for any under performance Provide input to senior leadership in the development and administration of incentive compensation programs. Maintain current knowledge on ServiceNow's offerings Keep informed on competitive services, promotional matter, sales techniques, pricing and marketing policies. Use resources and perform research to determine sales patterns and strategies Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years in sales or 2+ years leading a team, with the ability to act as a catalyst A firm understanding of Cloud computing, SaaS offerings, and software subscription business models Business/Sales Development or direct sales management experience in enterprise software sales or equivalent Experience with sales force automation and sales engagement tools Travel for training or meetings may occasionally be required Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Responsibilities

The Manager of Global Sales Development is responsible for leading a team of Sales Development Representatives to identify and create opportunities for the field sales organization. This includes managing team performance, aligning activities with marketing and sales priorities, and preparing performance reports.