Job Purpose:
To manage internal and external audits and compliance process; To build and improve the operation process for mitigating risk and maintain efficiency; To achieve the key performance indicators at optimum levels

Area of Responsibility:

• Manage and coordinate internal and external audits
• Meet Compliance and Regulatory requirements for the business including RCM, ERA, CSA, SOAX compliance & Operational Risk Assessment
• Perform self-assessment and review on the mortgage portfolio as mandated by the Bank’s Compliance, Risk Management, Legal and Finance
• Report risk associated data (such as Ops Risk KRI, arrears report, loss or near miss data, suspicious transactions, fraud, etc.,) to the Risk Management, Compliance and Corporate Security in a timely manner
• Manage mortgage portfolio as per the approved PAC note and enhance the process and procedures to ensure effective controls are in place with optimum efficiency
• Seek internal and external approvals from various committees such as MC, Outsourcing, PAC etc. prior to rolling out products/process and manage annual reviews of PAC notes, Outsourcing Committee notes etc.
• Identify, manage and report mortgage fraud incidence, suggest improvement on the operational process and arrange trainings for fraud prevention and awareness
• Understand the market practices, monitoring the changes from the peers and make timely suggestions to enhance the product, program, underwriting, fulfilment and funding process.
• Manage the key performance indicators in mortgage renewals, retain the mortgages in the target segment and refer the opportunities of non-target segment to the strategic partner; identify any trends per business segments and make recommendations to maintain the indicators at target level.
• Coordinate with closing centre to manage the process flow, standard documents, programs and services in order to meet the regulatory requirements and adhere to the outsourcing policy
• Handle and resolve customer service request, escalation, complaints and manage the regulatory reporting as per the Complaint Handling Policy
• Coordinate with service providers to manage mortgage default, insurer claims process, write-off and report to senior management
• Manage the broker enrollment & review process
• Manage vendor relationships, process implementations, etc.
• Manage the funding process of residential mortgages
• Cover other work areas within the team as necessary
• Maintain all relevant records as mandated by the Record Retention Policy of the Bank
• Review and update the Business Continuity Plan and perform testing on a periodic basis as mandated
• Other duties and responsibilities as assigned from time to time by the reporting manager.

Job Types: Full-time, Permanent
Pay: $70,000.00-$85,000.00 per year
Work Location: In perso

Please refer the Job description for details