JOB INFORMATION

Job Requisition ID: 72768
Ministry: Technology and Innovation
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Ongoing
Scope: Open Competition
Closing Date: July 3rd, 2025
Classification: Management, Manager Zone 2
Salary: $3,339.00 to $4,493.32/ bi-weekly ($87,147 - $117,275 /year
The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us!
The Technology & Innovation Ministry uses a one-government approach to IMT governance, decision-making and service delivery across the Government of Alberta (GoA) balanced with individual client needs. The Business and Technology (BTO) branch creates, maintains, delivers and continually improves IT services consumed by clients. BTO delivers varied IT services related to audit, development, infrastructure, integration, maintenance, operations, platforms, project delivery, quality, service design, service desk, telecommunications and more.
Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification.

ROLE RESPONSIBILITIES

As the Manager, MS Dynamics Service, you will be responsible for MS Dynamics platform architecture and standards and supportability of all MS Dynamics solutions both on premise and cloud. You will lead a team to develop the technical road map of new and improved services for MS Dynamics platform that will enable the delivery of services to the business. This position is responsible for the leadership and management of staff and contracted resources working on development, maintenance and support of MS Dynamics leveraging industry best practices, delivery methodologies, processes and tools. The goal is to achieve excellence in delivering MS Dynamics solutions to support new initiatives and on-going operations.

RESPONSIBILITIES:

Some of your responsibilities in this position will include but are not limited to:

• Leading in developing and maintaining a long-term strategy for meeting the business clients’ requirements for application support and development that takes into account branch plans, priorities, and the capacity of the branch for delivering change.
• Managing all changes to the assigned applications/services in a controlled manner, to effect a smooth and timely transition for the clients and other support areas.
• Managing the development of solutions so that deadlines are met and clients receive the quality of deliverables they expect on schedule.
• Providing leadership and direction to a team of system analysts (a blend of employees and contractors) dedicated to supporting the application(s). In doing so, building a team that demonstrates capability and commitment to their responsibility.
• Initiating and building an effective relationship with the clients in which they solicit and trust the team’s advice on the use of technology in relation to performance of their business.
• Providing leadership and/or actively participating in cross-department or government initiatives, putting forward ideas or influencing initiatives to serve the best interests of the application, the client, the branch, or Department.
• Managing Contract Resources as the requirement for contracted team members dictates (based on the long-term plans).

To be successful in this position you will demonstrate:

• Ability to work effectively on a team as well as independently and handle high stress situations.
• Ability to identify trends and make decisions.
• Excellent negotiation and communication skills with political acumen.
• Demonstrated presentation skills with a focus on being able to communicate diverse, complex technical scenarios to a wide audience.

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