Manager, National Customer Field Service (Ottawa, Ontario)

at  Harris Corporation

SUMMARY

Under limited direction, responsible for organizing, managing, and directing the national field service organization. Assists the Director, Customer Service in planning, formulating customer service policies, and directing the company’s field service activities related to national customer service and after sales field support. Responsible for maintaining customer service standards, assuring that customers receive the best after sales service possible. Responsible to develop, maintain and improve current customer relationships and other strategic opportunities to acquire new fee-generating opportunities while preserving and increasing the revenue from current accounts by ensuring unparalleled client satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services. Must be able to perform the essential duties and responsibilities with or without reasonable accommodation. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.