Duties And Responsibilities

• Design and implement protocol and hospitality processes for national team officials and representatives
• Plan and manage hospitality zones dedicated to national teams, including access rules, services, and daily operations
• Support the accreditation process for national team officials in coordination with central accreditation teams
• Oversee official protocols, formal engagements, and on-site etiquette aligned with ENC and local requirements
• Manage the integration and onboarding of National Team Managers into tournament operations and workflows
• Act as an operational point of contact for national teams and diplomatic stakeholders during the event, resolving protocol or hospitality issues as they arise
• Support the Head of National Team Relations in ongoing relationship management with national federations
• Coordinate with internal stakeholders (event ops, guest services, security, accreditation) to ensure seamless delivery
• Contribute to post-event reviews and continuous improvement of protocol and hospitality standards
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Education and Experience

• Bachelor's or Master's degree in International Relations, Sports Governance, Business Administration, Legal or a related field.
• 7+ years of experience in protocol, hospitality, guest services, or VIP operations, preferably in large-scale events.
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