Job Description

Roles & Responsibilities

• Oversee and monitor the daily operations and workflow of the medical center.
• Supervise and follow up with Clinic Coordinators to ensure tasks are completed accurately and
• on time.
• Monitor pending cases, operational issues, staff concerns, and follow-ups across the clinic.
• Identify any issues that may affect the smooth flow of operations and take appropriate action to
• resolve them.
• Handle operational cases and coordinate with the relevant departments to ensure timely
• solutions.
• Escalate important or unresolved issues to the General Manager with clear updates and
• recommended solutions.
• Maintain continuous follow-up on all pending operational matters until closure.
• Coordinate between doctors, nurses, coordinators, reception, administration, and other
• departments when required.
• Ensure that clinic procedures and internal workflows are being properly followed.
• Identify operational gaps and suggest practical solutions and improvements to enhance
• efficiency.
• Monitor the overall patient journey and ensure smooth coordination between different stages of
• the clinic workflow.
• Support management in implementing new operational procedures, policies, and
• improvements.
• Prepare regular operational updates and report significant issues, pending matters, and
• improvement opportunities to the GM.
• Act proactively to prevent recurring operational problems rather than only reacting to them.

Desired Candidate Profile

• Previous experience in Clinic / Medical Center / Healthcare Operations
• Strong experience in team coordination and daily operations
• Excellent problem-solving and decision-making skills
• Strong follow-up and organizational skills
• Ability to manage multiple tasks and priorities simultaneously
• Strong communication and interpersonal skills
• Ability to handle operational issues professionally and calmly
• Proactive mindset with a strong sense of ownership
• Ability to identify problems, analyze their causes, and propose practical solutions
• Good knowledge of clinic workflows and healthcare operations is highly preferred
• Strong English communication skills

Employment Type

• Full-time