About NRT
At NRT, we build more than solutions: we build up each other.
NRT is a worldwide leader in future-ready FinTech and Information Technology, designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, with more than 100 third-party integrations unmatched in the industry. Our strategic partnerships have resulted in the industry’s most convenient, reliable, and secure omnichannel payment ecosystem. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers globally to dazzle their guests.
We’re dedicated to building a better future for all, including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy, digitizing our internal processes, and implementing our unique cashless solutions.
NRT believes in the value of connection and community. We believe that our diversity in skills and background makes us a unique and formidable culture. Additionally, we believe in encouraging the growth of individual development and recognize that our success depends on developing each other. We know that to be the innovative FinTech leader we are, it’s all hands on deck. NRT knows that to stand firm, we need to stand together.
Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more. Joining NRT is more than a job: it’s an opportunity to grow and discover.
To learn more about who we are and what we do, visit our website at www.nrttech.com.
The Manager, Network Operations Center is responsible for leading the reliable and secure delivery of NRT’s IT infrastructure and operational services. This role is focused on driving consistent service delivery, operational excellence, and modernization of core systems—particularly within enterprise Windows Server environments, Microsoft SQL, and other supporting platforms. The successful candidate will oversee daily operations, coordinate cross-functional teams, manage vendor relationships, and ensure the performance and availability of all critical infrastructure systems.

Core Competencies

• Leadership & Team Development
• Operational Delivery & Uptime Assurance
• Enterprise Windows Platform Expertise
• Incident & Change Management (ITIL)
• Proactive Monitoring & Observability
• Communication & Stakeholder Management
• Performance Optimization
• Vendor & Supplier Governance

Responsibilities

• Lead the delivery of all IT infrastructure services, focusing on availability, security, and performance across Windows Server, Microsoft SQL, Active Directory, DNS, DHCP, Group Policy, and other core enterprise tools.
• Oversee hybrid cloud environments, including Azure and public cloud workloads, ensuring integrated operations across on-premises and cloud systems.
• Own and mature key ITIL-based operational processes, including Incident, Problem, Change, and Configuration Management.
• Manage the enterprise monitoring and alerting infrastructure using PRTG, Splunk, and other observability tools to ensure uptime and rapid issue detection.
• Oversee ticket lifecycle, backlog management, and performance metrics via JIRA and integrated dashboards.
• Ensure timely incident resolution and lead post-incident reviews, problem management, and service recovery plans.
• Provide hands-on oversight for capacity planning, patching cycles, service monitoring, and infrastructure health reviews.
• Build, lead, and grow a high-performing infrastructure operations team, including onshore, offshore, and vendor resources.
• Develop and manage operational budgets, resourcing forecasts, vendor contracts, and support SLAs.
• Drive automation and efficiency improvements across infrastructure services and support workflows.
• Serve as the escalation point for critical infrastructure incidents and service impacts.
• Collaborate with security, development, and application support teams to support CI/CD environments and compliance initiatives.
• Partner with Enterprise Architecture and Cloud teams to evolve the infrastructure roadmap in alignment with business goals.
• Prepare and present operational status reports to executive leadership, including health metrics, performance KPIs, and risk assessments.

Qualifications

• Required: Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent technical discipline
• Preferred: Master’s degree (MA/MS) or MBA
• Minimum of 3 years of IT leadership experience managing enterprise infrastructure and operations teams
• Deep hands-on experience with Windows Server, Active Directory, Group Policy, and Microsoft SQL Server in large-scale environments
• Demonstrated experience managing hybrid environments, including Azure, with exposure to cloud governance and cost optimization
• Expertise in enterprise monitoring and IT operations tooling, including PRTG, Splunk, and JIRA
• Proven ownership of ITIL-aligned service operations processes (Incident, Problem, Change, Configuration)
• Strong knowledge of networking, virtualization, storage, and security architecture
• Experience in high-availability, transactional, and regulated environments
• Strong project execution skills, with the ability to manage multiple priorities in parallel
• Demonstrated ability to build cross-functional partnerships and communicate effectively at all levels
• Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure automation tools preferred
• Experience with payment processing infrastructure and compliance frameworks is a plus

Travel Requirements

• Up to 20% travel may be required for data center operations, vendor management, or leadership alignment

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.
NRT is an equal opportunity employer. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.
NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are selected for this position, please notify the HR team member for reasonable accommodation.

NRTTec

• Lead the delivery of all IT infrastructure services, focusing on availability, security, and performance across Windows Server, Microsoft SQL, Active Directory, DNS, DHCP, Group Policy, and other core enterprise tools.
• Oversee hybrid cloud environments, including Azure and public cloud workloads, ensuring integrated operations across on-premises and cloud systems.
• Own and mature key ITIL-based operational processes, including Incident, Problem, Change, and Configuration Management.
• Manage the enterprise monitoring and alerting infrastructure using PRTG, Splunk, and other observability tools to ensure uptime and rapid issue detection.
• Oversee ticket lifecycle, backlog management, and performance metrics via JIRA and integrated dashboards.
• Ensure timely incident resolution and lead post-incident reviews, problem management, and service recovery plans.
• Provide hands-on oversight for capacity planning, patching cycles, service monitoring, and infrastructure health reviews.
• Build, lead, and grow a high-performing infrastructure operations team, including onshore, offshore, and vendor resources.
• Develop and manage operational budgets, resourcing forecasts, vendor contracts, and support SLAs.
• Drive automation and efficiency improvements across infrastructure services and support workflows.
• Serve as the escalation point for critical infrastructure incidents and service impacts.
• Collaborate with security, development, and application support teams to support CI/CD environments and compliance initiatives.
• Partner with Enterprise Architecture and Cloud teams to evolve the infrastructure roadmap in alignment with business goals.
• Prepare and present operational status reports to executive leadership, including health metrics, performance KPIs, and risk assessments