Manager, New Business Underwriting at NTUC INCOME INSURANCE COOPERATIVE LIMITED

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Underwriting, Life Insurance, Health Insurance, Risk Assessment, Case Management, Regulatory Compliance, Stakeholder Engagement, Team Leadership, Coaching, Claims Investigation, Service Recovery, Project Management, Communication Skills, Interpersonal Skills, Analytical Skills, Decision Making

Industry

Insurance

Description

1. Underwriting * Assess and underwrite life and health insurance applications across new business and policy servicing, determining the acceptability of risks in line with underwriting principles. * Communicate and explain underwriting decisions, requirements, and terms clearly to the sales channels. * Lead and independently manage complex, high‑profile underwriting cases, including: * Complaints and service recovery cases * Post‑claims underwriting investigations (e.g. non‑disclosure detected during claims) * Sensitive and escalated cases with reputational or regulatory exposure * Conduct thorough assessments, ensure decisions are technically sound, defensible, and well‑documented, and aligned with underwriting standards and risk appetite. 2. High‑Risk Case Management 3. Complex & Non‑Standard Case Support * Handle non‑standard underwriting scenarios that fall outside standard BAU processes, especially cases requiring: * Cross‑functional coordination (e.g. Distribution, Reinsurance, Actuarial, Legal) * Senior judgement due to complexity, urgency, or commercial sensitivity * Act as the key underwriting representative in complex case discussions and escalations. 4. Stakeholder Engagement * Partner closely with Distribution, Claims, Reinsurance, Actuarial, and Operations to resolve complex underwriting issues effectively. * Support Distribution in managing expectations for complex cases while safeguarding underwriting governance and service standards. 5. Governance, Risk & Quality Control * Ensure underwriting decisions on sensitive cases comply with internal policies, controls, and regulatory expectations. * Identify emerging risk themes from complaints and investigations and recommend improvements to underwriting practices or controls. 6. Coaching & Capability Development * Provide training, technical guidance and coaching to junior and mid‑level underwriters, particularly on borderline or complex cases. * Serve as an escalation point for underwriting judgement issues. * Contribute to strengthening underwriting bench strength and decision consistency across teams. 7. Other Responsibilities: * Lead and drive projects as required. * Responsible for managing team's service standard. * Conducting case reviews and providing performance/development reports. * Provide service support and liaison for the sales channels, provide guidance to team on case management/channel management * Manage the team and provide leadership support when required. Requirements: * At least a diploma or degree * A degree in Insurance or Biomedical Science or Life Science would be an added advantage * At least 8 years of experience in life and health underwriting * Experience in Singapore life insurance market will be preferred * Good written and verbal communication skills * Team player with good interpersonal skills * Committed, take ownership and results-driven

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Responsibilities

The manager will oversee complex new business underwriting cases, including sensitive escalations and post-claims investigations. They are also responsible for leading the team, driving projects, and ensuring underwriting decisions align with regulatory standards and risk appetite.