Manager, New Patient Scheduling at IRONWOOD PHYSICIANS,P.C.

Chandler, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Management, Scheduling Operations, KPI Monitoring, Staff Development, HIPAA Compliance, EMR Systems, Insurance Verification, Workflow Optimization, Patient Service Excellence, Referral Intake, Performance Auditing, Problem Solving

Industry

Hospitals and Health Care

Description

Ironwood Cancer & Research Centers is seeking an experienced New Patient Scheduling Manager for our multi-specialty oncology practice. In this role, you’ll have the opportunity lead a fast-paced department and ensure patients are scheduled promptly, accurately, with compassion—while driving operational excellence. Key Responsibilities Operations & Performance * Oversee daily scheduling operations, call flow, and referral intake * Ensure timely, accurate scheduling and reduced patient wait times * Monitor and improve KPIs (access, accuracy, service levels) * Analyze data and optimize workflows and staffing Leadership & Team Development * Takes initiative and is a pro-active and assertive leader * Lead, coach, and develop a high-performing team * Hire, train, and evaluate staff while fostering a positive culture * Manage team schedules, attendance, and performance * Drive culture of patient service excellence Quality & Patient Experience * Deliver exceptional service to patients and providers * Ensure HIPAA compliance and adherence to policies * Resolve concerns quickly and professionally Collaboration & Improvement * Partner with clinical and operational leaders to improve access * Lead process improvements and support system enhancements Qualifications * 5+ years of healthcare management experience * 3+ years leading a complex or multi-specialty scheduling department * Strong knowledge of insurance, authorizations, and EMR systems * Proven leadership, communication, and problem-solving skills * Experience auditing staff performance and production * Experience monitoring KPI’s * Experience developing and managing department workflows and processes * Oncology experience preferred Why Join Us? * We are the largest private-practice cancer provider in the valley! * Make a meaningful impact in the lives of patients facing cancer and other conditions * Enjoy a collaborative, respectful, and growth-focused work environment * Access to full health benefits and retirement plans * Equal Opportunity Employer Ready to make a difference? * Apply today and become a vital part of a team that’s 'Changing Lives—One Patient at a Time'. * Learn more at www.ironwoodcrc.com [http://www.ironwoodcrc.com/]

Responsibilities

Oversee daily scheduling operations and referral intake to ensure timely and accurate patient access. Lead and develop a high-performing team while optimizing workflows and monitoring KPIs to drive operational excellence.