Overview:
Salary Range: $82,936-$135,577
The Manager – Oceanfreight Operations, US is responsible for the managing of all Ocean freight Forwarding Operational activities across the USA branch network. The core responsibilities include management and standardization of all operational processes and procedures, optimizing service quality and customer satisfaction, measuring workforce productivity and oversight of all operational systems used by the ocean freight organization.

Responsibilities:

• Ensure standardized operational processes is followed across all US oceanfreight operations to optimize productivity.
• Act as an escalation point and subject matter expert for all ocean import and export operational matters in YUNAS as required by the branch network and IFF management.
• Manage the usage and standardization of our operational system CargoWise.
• Develop and implement operational SOP’s that are consistent and standardized across the branch network.
• Review the existing branch oceanfreight operations and make recommendations on the most efficient operational setup in conjunction with local branch management.
• Monitor and establish quality procedures and KPI’s including working with branches to identify areas of improvement.
• Support operational requirements for our key Industry Verticals as identified by our customers and internal stakeholders.

Qualifications:

• Minimum of 2 years of experience in an equivalent Ocean Freight Management role with a multinational freight forwarding company.
• High proficiency with CargoWise required.
• Minimum 5 years experience required in ocean import and ocean export operations.
• DG certification preferred.
• Solid knowledge of international freight forwarding and INCOTERMS
• Must possess excellent communicative skills both spoken and written.
• Strong interpersonal management skills and should be process oriented.
• National and some international travel required
• Ability to communicate and gain consensus on solutions at all levels.
• Spanish as secondary language preferred

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

• Ensure standardized operational processes is followed across all US oceanfreight operations to optimize productivity.
• Act as an escalation point and subject matter expert for all ocean import and export operational matters in YUNAS as required by the branch network and IFF management.
• Manage the usage and standardization of our operational system CargoWise.
• Develop and implement operational SOP’s that are consistent and standardized across the branch network.
• Review the existing branch oceanfreight operations and make recommendations on the most efficient operational setup in conjunction with local branch management.
• Monitor and establish quality procedures and KPI’s including working with branches to identify areas of improvement.
• Support operational requirements for our key Industry Verticals as identified by our customers and internal stakeholders