Manager of Client Services - WM at Desert Financial Credit Union

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Process Management, Workflow Management, Compliance Oversight, Problem Solving, Project Management, Wealth Management, Operational Excellence, Strategic Thinking, Staff Coaching, Regulatory Compliance

Industry

Financial Services

Description

The Client Services Manager ensures the seamless delivery of member services to Investment clients, oversees the operational efficiency of the client service team, implements process improvements, and ensures compliance with regulatory standards. The Manager is a strategic thinker with a passion for service excellence and operational leadership. The Manager cultivates and maintains effective internal and external business partnerships carrying out responsibilities in accordance with the organization’s policies & applicable laws and regulations. What you will do here: Leadership: Direct and oversee daily operations of the client service department, implementing strategic initiatives to ensure consistently high levels of member satisfaction and operational excellence. Train, mentor, and coach client service staff while fostering a culture of accountability, continuous improvement, and professional growth to build a high-performing team. Handle complex escalated member issues with professionalism, empathy, and problem-solving expertise while ensuring satisfactory resolution and relationship preservation. Operational Excellence: Create, implement, and continuously refine service protocols, operational procedures, and best practices to enhance efficiency, consistency, and quality across all client and Financial Advisor interactions. Monitor key performance metrics, service level agreements, and departmental KPIs to identify improvement opportunities and drive data-informed operational decisions. Partner with retail, marketing, product development, and other departments to enhance overall member and Financial Advisor experience, streamline workflows, and support organizational objectives Compliance Adherence:. Ensure strict adherence to all credit union and Raymond James policies, procedures, and regulatory requirements from governing authorities (FINRA, SEC, NCUA, AZDOI), including policy management, audit support, and compliance documentation maintenance. Business Partnerships and Relationships: Develop and maintain strategic internal and external partnerships, serve as primary liaison with broker dealers and OSJs, and support wealth management team professional development to drive division growth. Act as a liaison with our broker dealer and OSJ for compliance and operational support and oversight. Perform other job-related duties as assigned. What you will need: Bachelor’s degree in Finance, Business, or related field preferred. Equivalent combination of education and experience required. 5+ years of experience in Wealth Management, Securities Industry, and/or Insurance Industry required. 2+ years experience leading, supervising and coaching small to mid-sized groups required. Effective Leadership skills required. Effective Customer Service Skills required. Demonstrated expertise in Process and workflow management required. Demonstrated expertise in Compliance oversight and management required. Excellent Problem solving skills and attention to detail required. Proficient Project Management skills required. Securities Series 7 License required. Securities Series 66 License required. Securities Series 63 License required. Securities Series 65 License required. AZ Life and Health Insurance required. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

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Responsibilities

Oversee daily operations of the client service department to ensure high member satisfaction and operational excellence. Manage compliance with regulatory standards and maintain strategic partnerships with broker-dealers and internal departments.