Manager of Communications at TEAM MOBILE HEALTH CARE

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, People Management, Problem Solving, Organizational Skills, Multitasking, Calm Under Pressure, Decision Making, CAD Systems, Radio Communications, EMS Protocols, Medical Terminology, Ambulance Operations, Training Development, Quality Assurance, HIPAA Compliance

Industry

Description

Description Position Summary Team Mobile Health Care is seeking an experienced and motivated Communications Dispatch Manager to lead our dispatch and communications center operations. In this role, you will ensure all calls are handled with efficiency, professionalism, and compassion, reflecting our commitment to exceptional patient care across the Memphis, Nashville, and Atlanta metropolitan areas. The Communications Dispatch Manager oversees dispatch personnel, call-taking procedures, resource allocation, and communications technology to support safe, timely, and coordinated ambulance responses. Key Responsibilities Operational Management Manage daily operations of Team Mobile Health Care’s 24/7 dispatch and communications center coverage. Ensure timely call processing, accurate dispatching, and effective coordination of ambulance units across Memphis, Nashville, Atlanta and surrounding communities. Maintain compliance with company protocols, local EMS regulations, and safety standards. Collaborate closely with field supervisors, management, and partner agencies to ensure smooth operations and optimal response readiness. Staff Leadership & Development Recruit, hire, train, and supervise dispatchers, call-takers, and shift leads. Perform regular coaching, performance reviews, and corrective actions when needed. Develop and maintain ongoing training programs and quality assurance initiatives to support staff competency and growth. Foster a positive, professional, and team-focused work environment. Quality Assurance & Compliance Conduct call reviews, dispatch audits, and performance assessments to ensure adherence to company standards and regulatory requirements. Ensure HIPAA compliance and protect patient confidentiality. Track and analyze operational metrics to identify trends, opportunities, and areas for improvement. Assist in maintaining accreditation or meeting agency certification requirements as needed. Technology & Systems Oversight Manage and maintain dispatch technologies including CAD, radio systems, phone systems, GPS/AVL, Teams and communication software used by Team Mobile Health Care. Coordinate with management, IT and external vendors to resolve issues, update systems, and plan future enhancements. Ensure accurate and consistent documentation in all communications systems. Emergency & Incident Coordination Provide leadership support during major incidents, severe weather events, and system-wide surges. Coordinate with Memphis, Nashville, and Atlanta-area public safety agencies, hospitals, and community partners. Assist in developing and implementing emergency response and preparedness plans. Working Conditions Fast-paced dispatch center environment. Occasional extended hours during emergencies or peak call-volume periods. About Team Mobile Health Care Team Mobile Health Care proudly serves Memphis, Nashville, Atlanta and surrounding communities with high-quality, compassionate, and responsive ambulance and medical transport services. Our mission is to deliver exceptional patient-focused care through teamwork, professionalism, and innovation. We strive to maintain a supportive workplace where employees are valued, empowered, and committed to excellence. Requirements QualificationsEducation & Experience High school diploma or equivalent required; associate or bachelor’s degree preferred. 1–2 years of EMS communications, public safety dispatching, or similar experience. Supervisory or managerial experience is strongly preferred. Familiarity with Memphis, Nashville, and Atlanta-area geography is a plus. Skills & Competencies Strong leadership, communication, and people-management skills. Ability to stay calm under pressure and make clear, confident decisions. Proficient with CAD systems, radio communications, and related dispatch technology. Knowledge of EMS protocols, medical terminology, and ambulance operations. Excellent organizational, multitasking, and problem-solving abilities. Commitment to professionalism, integrity, and high-quality service.

Responsibilities

The Communications Dispatch Manager oversees dispatch personnel and ensures efficient call processing and resource allocation for ambulance responses. This role involves managing daily operations, staff development, and compliance with regulations.