POSITION SUMMARY

Under the guidance and mentorship of the Director of Community Service and Economic Development, the Manager of Community and Social Development oversees the planning, administration, and execution of programs, events, and special projects within the Community Services Department. This role involves preparing critical path plans, reports, and policy recommendations for review by senior staff, providing updates on project progress, and seeking direction for future initiatives. Acting as the primary liaison for community and social development projects, the Manager cultivates and maintains strong relationships with key stakeholders and community partners to ensure the effective delivery of approved strategies, goals, and objectives.

REQUIREMENTS

• University degree or diploma in a related discipline (i.e. Recreation and Leisure, Business or Public Administration, Social Services or suitable equivalent).
• A minimum of 3-5 years of practical experience.
• Proficient in both official languages, written and spoken.
• Valid Class G Driver’s License and access to a personal vehicle.
• Must have and maintain a clean criminal record and/or must be able to obtain and maintain required security clearances to work in all municipal facilities.
• Proven experience planning and delivering programs with or for diversified audience groups and individuals.
• Demonstrated ability to maintain a high standard of public relations; to deal with difficult customers; to diffuse emotionally charged situations; and to resolve customer issues in a diplomatic and professional manner.
• Ability to exercise discretion and judgment when handling confidential, sensitive, and controversial information.
• Ability to analyze issues and problems, evaluate alternative solutions; develop sound conclusions, recommendations, and courses of action.
• Clear and concise professional writing abilities; communicating complex processes and procedures in writing.
• Proficiency using business productivity applications including the Microsoft 365 suite (Outlook, Word, Excel, PowerPoint, Teams, and SharePoint), social media, Active Net, etc.
• Ability to work outside normal business hours; evenings/weekend work may be required; respond to “after hours” emergencies as required.
• Proven team player with strong collaboration skills.
• Ability to engage professionally with diverse groups, including Directors, and Managers.
• Strong communicator with knowledge in the development, production and maintenance of communication tools for both internal and external stakeholders.
• Strong judgment, tact, creativity and problem-solving skills.