Manager of Customer Engagement at Optimum

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

150000.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Product Management, Marketing, Data Analytics, Project Management, Communication, Interpersonal Skills, Strategic Thinking, Onboarding Programs, Referral Programs, Customer Satisfaction, Cross-Functional Collaboration, Problem-Solving, Telecommunications, Market Trends, Customer Behavior

Industry

Broadcast Media Production and Distribution

Description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum!Job Summary The Manager of Customer Engagement will play a crucial role in implementing programs designed to enhance customer lifetime value (LTV) of Optimum’s customer base through effective product management and engagement initiatives. This position will focus on supporting the go-to-market (GTM) for Overbuilder Protention, Movers, & Referral Programs among others to help ensure that Optimum meets its annual objectives.Responsibilities Assist in the development and execution of Base Management programs aimed at improving customer LTV through effective product management and engagement strategies. Oversee day-to-day management of cross-functional go to market for key projects. Work with product, data / business intelligence, marketing, finance & others to support the execution of the GTM strategy to ensure alignment with corporate goals. Contribute to designing and implementing engagement programs that strengthen customer relationships, increase product adoption, and improve overall satisfaction. Help create and oversee customer referral programs that encourage existing customers and other audiences to refer new customers, boosting acquisition and brand loyalty. Assist in implementing effective onboarding strategies to provide new customers with a seamless experience, facilitating early engagement and long-term retention. Help manage the Mover program, ensuring customers who relocate have a smooth transition and continue to engage with Optimum's offerings. Contribute to establishing metrics for evaluating the effectiveness of Base Management programs, utilizing data analytics to inform strategies and improvements. Work closely with teams in Product, Marketing, Sales, and Customer Care to ensure alignment and contribute to the success of customer engagement initiatives. Qualifications Minimum of 5 years of experience in customer engagement, product management, marketing or related fields, with a demonstrated ability to enhance customer lifetime value. Bachelor’s degree required; advanced degree preferred. Solid understanding of the telecommunications or subscription service industries, with insights into customer behavior and market trends. Strong analytical skills, with the ability to interpret data and develop actionable strategies. Proven experience collaborating with cross-functional teams and managing projects from conception to execution. Excellent communication and interpersonal skills, with the ability to influence stakeholders effectively. Strategic thinker with a results-oriented approach, capable of developing and executing plans while addressing immediate challenges. Experience in developing onboarding and referral programs that drive engagement and retention. Ability to thrive in a fast-paced environment, efficiently managing multiple priorities and deadlines. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $150,000 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Responsibilities

The Manager of Customer Engagement will implement programs to enhance customer lifetime value through effective product management and engagement initiatives. This role includes overseeing go-to-market strategies and managing customer referral and onboarding programs.