JOB DESCRIPTION

Osano is hiring a Manager of Customer Implementation to lead and grow our Implementation team as we help customers bring privacy programs to life! We’re looking for someone who thrives in a dynamic, people-first SaaS environment—someone who’s equally excited to coach a team and onboard customers directly.
This role blends strategy and action. You’ll set onboarding KPIs, define and improve processes, and build dashboards that help us measure success while also serving as a trusted partner during critical customer onboarding phases. The ideal candidate is a strong communicator, an empathetic leader, and someone who thrives in operational clarity and team growth. You’ll play a key role in shaping how customers experience their first 30–60 days with Osano and how we scale our team to meet that bar consistently. If you believe in mentorship, love seeing your team succeed, and have a point of view on what great onboarding looks like, keep reading!
At Osano, we value candidates from all walks of life and are focused on building a diverse team. If you don’t exactly meet all the listed requirements, don’t let that keep you from applying. We’re looking for people who are eager to learn and grow with us. If you’re interested in being part of our inclusive, mission-driven, venture-backed tech startup, say hi!

A BIT MORE ABOUT OSANO

Osano is an Austin area, venture-backed startup focused on creating transparency in data. Osano is a B-corp (public benefit corp), which means that, although we are a for-profit company, we are mission-oriented, and we wake up every morning with the goal of doing well by doing good. We’re an easy solution to data privacy laws! Osano is a data privacy platform that instantly helps websites become compliant with laws such as GDPR and CCPA. Osano works to keep companies out of trouble and monitors all of the vendors they share data with – so they don’t have to.
At Osano, we value candidates from all walks of life and are focused on building a diverse team. If you don’t exactly meet all of the job requirements, don’t let that keep you from applying. We’re looking for people who are eager to learn and grow with us. If you’re interested in being part of our inclusive, mission-driven, venture-backed tech startup, say hi!
We’re a fully-remote startup with employees who work from the continental United States. However, at our current stage, we are unable to provide sponsorship for employment visas or employ individuals outside of the US.
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender expression, gender identity, sexual orientation, national origin, disability status, protected veteran status, neurodiversity, parental status, or any other characteristic protected by law. We value what makes us different and want to see how you can make our team better!
At Osano, Privacy is important to us and we want to be transparent about how we handle the data shared with us. By submitting your application, you acknowledge and agree that your data will be processed in accordance with our privacy policy

• Manage and coach a team of Implementation Managers, supporting their day-to-day performance, long-term growth, and career development.
• Own onboarding for a small number of customers to stay close to the work and lead by example.
• Define and improve onboarding KPIs (e.g. time-to-value, adoption metrics) and build dashboards to bring clarity and accountability.
• Streamline handoffs across Sales, Implementation, and Customer Success to ensure consistency and a smooth customer experience.
• Operationalize onboarding playbooks and tooling, turning best practices into repeatable processes that scale.
• Act as a trusted voice in cross-functional conversations, representing Implementation in product, packaging, and customer experience discussions.
• Diagnose friction in the onboarding journey and lead improvements across systems, process, and communication.
• Track team performance and forecast onboarding capacity with discipline and transparency.