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Manager of Customer Relations & Marketing at Maplecrest Ford Lincoln
Vauxhall, New Jersey, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

100000.0

Posted On

05 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Relations, Data Entry, Scheduling, Marketing, Sales Opportunities, Reporting, Policy Implementation, Customer Service

Industry

Motor Vehicle Manufacturing

Description
Maplecrest Ford Lincoln is seeking an individual who is driven and upbeat to head Customer relations for our service Department. We are a very busy Fixed Ops Dealership. We want someone to come aboard who is ready for a challenge and is able to bring their own technique to our team. This position is not a desk job. We are seeking someone who is adaptable and able to wear many hats. Duties/Responsibilities: Greeting all Service Customers Upon arrival Data Entry Scheduling Service Appointments and Calling Missed Appointments Sending out Weekly E-blasts and Mining for potential Sales Opportunites Marketing for the service department. Going out on the road to prospect for new accounts for our fleet department. Running reports Drafts, implements, and executes policies and procedures to facilitate an overall quality customer service experience 10 years Experience in Customer Service preferred Salary: Up to 100k Equal Employment Opportunity Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities. Job Description The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
Responsibilities
The Manager of Customer Relations & Marketing will greet service customers upon arrival, handle data entry, and schedule service appointments. They will also be responsible for marketing efforts and prospecting for new accounts for the fleet department.