Manager of Customer Service Agent (CSA) Operations Thunder Bay or Sioux Lookout at LinkedIn
alberta, Alberta, Canada -
Full Time


Start Date

Immediate

Expiry Date

14 Jan, 27

Salary

45000.0

Posted On

16 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Consumer Services

Description

Responsibilities Operational planning and secure implementation of all responsible areas of operation Collaborate with divisional departmental leaders and peers Focus on leading and developing the skills of front-line employees with the goal of delivery consistent and excellent customer service and delivering a quality product in accordance with Wasaya’s Vision and Mission Statements Improve operational performance, financial controls and safety Assist in the development of Wasaya’s plans and programs Collaborates to develop timely and accurate analysis of budgets, financial reports, and financial trends Researching, preparing and/or procuring documentation or analyzing requests in a timely manner in accordance with established guidelines to recommend the appropriate courses of action Develop, implement and enforce policies and procedures of the organization that will improve the overall operation and effectiveness of the Company Aligning with internal business partners to identify opportunities to collaborate and support their business requirements Aligning with Northern Community staff and partners in achieving Wasaya’s Vision and Mission statements Ensure appropriate risk management processes are in place and that a culture of compliance with safety, flight standards, flight operations procedures, ground operations procedures and Company policies is embedded in the organization Supporting employees through communication

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Responsibilities

Responsibilities Operational planning and secure implementation of all responsible areas of operation Collaborate with divisional departmental leaders and peers Focus on leading and developing the skills of front-line employees with the goal of delivery consistent and excellent customer service and delivering a quality product in accordance with Wasaya’s Vision and Mission Statements Improve operational performance, financial controls and safety Assist in the development of Wasaya’s plans and programs Collaborates to develop timely and accurate analysis of budgets, financial reports, and financial trends Researching, preparing and/or procuring documentation or analyzing requests in a timely manner in accordance with established guidelines to recommend the appropriate courses of action Develop, implement and enforce policies and procedures of the organization that will improve the overall operation and effectiveness of the Company Aligning with internal business partners to identify opportunities to collaborate and support their business requirements Aligning with Northern Community staff and partners in achieving Wasaya’s Vision and Mission statements Ensure appropriate risk management processes are in place and that a culture of compliance with safety, flight standards, flight operations procedures, ground operations procedures and Company policies is embedded in the organization Supporting employees through communication

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