We are seeking a Manager of Customer Support for North America for our teams based in Bohemia, NY and Marlborough, MA. In this position you will enable an elevated level of customer service through the sales order processing cycle.

• Lead and support a team of 8-10 global OPMs on daily operational tasks and projects
• Ensure adherence to global business processes and strategies
• Support daily order handling, purchasing, import/export, and order escalation activities
• Drive excellence in delivery with rapid escalation actions and establish strong relationships with internal and external stakeholders
• Define, communicate and manage client standards and changes, and participate in sales reviews and proposal development
• Clear management of the escalation process to ensure a high level of delivery reliability is adhered to.
• Review and address inventory, safety stock, consignment, logistics, and customs issues
• Provide internal training on sales systems and organize customer workshops
• Regularly report on order processing, inventory, and operational performance, and execute strategic initiatives to align departmental objectives with company goals