MANAGER OF CUSTOMER SOLUTIONS AND IMPLEMENTATION

London
Success – Customer Success /
Full-time Permanent /
Hybrid
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SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
Are you a strategic and purpose driven leader motivated to deliver exceptional customer outcomes? Do you challenge the status quo and empower teams to think outside of the box? Do you thrive working in a high performing and innovative environment?
Then, we welcome you to join our team as Manager of Customer Solutions and Implementation for EMEA!
In this role, you’ll play a pivotal part in enabling our Team to ensure that our customers are set up for success providing onboarding and customer success experiences that delight SafetyCulture customers. Your business acumen and hands on approach will be evident as you mentor, lead and grow our EMEA customer success and implementation team and partner with key stakeholders across the organisation to foster an ongoing culture of collaboration, knowledge sharing and innovation.

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• Manage and lead the Customer Solutions and Implementation team for EMEA, providing guidance, support, clear operating mechanisms and coaching to ensure the team’s success in achieving their goals

• Establish best practices for the team in discovering business needs, implementing and onboarding customers and ensuring that customers are set up for success with SafetyCulture
• Articulate change management and training services for customers and ensure team members are positioned to deliver these services across different user types across customers
• Work closely with Pre-Sales and Customer Success Engineers to ensure effective onboarding of customers
• Refine and execute a customer success approach that delights and maximises value for our customers
• Monitor and track essential customer success indicators, metrics, and goals, delivering regular reports to leadership on key metrics
• Engage in close collaboration with senior-level executives, global Customer Success leadership, and key stakeholders to align customer success initiatives with broader customer and business goals and amplify our influence throughout the organisation
• Inspire your team by championing resourcefulness, adaptability, and continual improvement, guiding them to navigate through ambiguity and consistently deliver high-quality work even in challenging situations
• Use data-driven insights and strong analytical skills to monitor and evaluate the team’s performance and impact on customer success metrics