Manager of Customer Success at Audio Enhancement

West Jordan, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Team Leadership, Coaching, Data Analysis, Customer Engagement, Onboarding, Training Coordination, Performance Monitoring, Collaboration, Accountability, Continuous Improvement, Problem Solving, Communication, Customer Advocacy, Operational Efficiency

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Description At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education. We are currently seeking a full-time Manager of Customer Success. The Manager of Customer Success leads and supports the day-to-day execution of Customer Success operations. This role ensures the team consistently delivers high-quality onboarding, training coordination, adoption follow-ups, and customer engagement that contribute to strong customer health and long-term satisfaction. The Manager translates departmental strategy into actionable workflows, coaches the Customer Success team, and drives accountability for execution, performance, and results. Duties Include: Provide direct supervision, development, and coaching to members of the Customer Success Team Conduct monthly KPI meetings, annual reviews, and skill-building sessions with the team Promote a collaborative team culture grounded in accountability, customer focus, and continuous improvement. Oversee consistent delivery of Customer Success lifecycle – including onboarding, training, implementation planning, usage adoption monitoring, and district follow-up action items. Support early identification and escalation of at-risk customers Drive improvements based on data insights, customer feedback, and internal collaboration. Ensure operational alignment between Educational Development Specialists, Sales Liaisons, and Customer Experience Specialists Monitor district health indicators, adoption trends, and team performance metrics Provide the Director with regular updates, insights, and recommendations based on data Collaborate to address customer challenges, barriers to adoption, or workflow issues Advocate for customer needs while balancing operational efficiency and company Requirements Must have been on the Customer Success Team for at least one year. Compensation and Benefits: Salary wage is negotiable based on skill level and experience. Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, and matching 401k. To learn more about Audio Enhancement, visit www.AudioEnhancement.com For quick inquiries, contact hrshared@audioenhancement.com

Responsibilities

The Manager of Customer Success leads the execution of Customer Success operations, ensuring high-quality onboarding and customer engagement. This role also involves coaching the team and driving accountability for performance and results.