ABOUT BELMOND

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality, and identity, with a personalized team to match.

REQUIREMENTS

• Proven experience with Synxis, HMS, or similar hotel distribution systems.
• Strong knowledge of rate loading, inventory management, and distribution channels.
• Demonstrated expertise in ensuring excellence in reservations, with an ability to maintain accurate guest data and booking details.
• Excellent attention to detail and a proactive approach to troubleshooting system discrepancies.
• Strong communication skills to effectively collaborate with cross-functional teams (Revenue, Operations, IT).
• Analytical skills to produce detailed reports and track system performance.

ABOUT THE ROLE

We are looking for a highly experienced and detail-oriented manager to assume the role of Manager of Distribution & Revenue Excellence. In this role, you will oversee the rate loading process across our Synxis and HMS systems, ensuring the accuracy and consistency of all room rates, availability, and add-on packages. Additionally, you will drive excellence in the management of reservations, ensuring that guest data and booking details meet our highest standards. You will work closely with cross-functional teams to optimize revenue and streamline distribution processes.

KEY RESPONSIBILITIES

Rate Loading & Distribution:

• Oversee the rate loading process across Synxis and HMS systems, ensuring that room rates, availability, and special offers are accurately loaded and updated.
• Ensure consistency and accuracy of rate distribution across all online travel agents (OTAs), global distribution systems (GDS), and direct booking channels.
• Coordinate the add-on packages (e.g., breakfast, parking, spa treatments) to ensure these options are correctly displayed and available for booking.

Revenue Optimization:

• Work closely with the Revenue Management team to align rate loading and distribution strategies with overall pricing objectives, market trends, and occupancy forecasts, ensuring maximum revenue generation.
• Report on the performance of different revenue channels and provide actionable insights to senior management, helping to refine and improve pricing strategies.

Reservations Excellence:

• Champion excellence in reservations by reviewing guest details, booking dates, room types, and preferences to ensure the highest standards of accuracy.
• Conduct regular audits on reservation data to maintain exceptional quality and completeness.
• Collaborate with operations and customer service teams to promptly address any discrepancies or errors, ensuring a seamless guest experience.

Systems Coordination & Troubleshooting:

• Serve as the primary point of contact for issues related to Synxis and HMS, working closely with the IT and Operations teams to resolve any system-related challenges.
• Monitor system performance and proactively troubleshoot any discrepancies in rate loading or availability.

Collaboration & Reporting:

• Work in close partnership with the Revenue Management team to ensure that rates are aligned with pricing strategies and market demands.
• Provide regular reports on rate loading, availability, system performance, and revenue outcomes to senior management.