Manager of Enterprise Accounts at RJW Logistics Group

Lemont, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Team Leadership, Performance Metrics, Problem Solving, Relationship Management, Logistics Software, KPI Management, Process Management, Financial Analysis, Communication Skills, Mentorship, Training, Collaboration, Operational Excellence, Data Analysis

Industry

Logistics;Transportation;Supply Chain and Storage

Description

RJW Logistics Group is HIRING! OUR PEOPLE ARE OUR FUTURE. THAT’S WHY THEY COME FIRST. RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees’ success and to producing continuous innovation that drives the retail logistics industry forward. Empower Your Future with Our Employee Ownership Program We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members. At RJW, we believe that our employees are the heartbeat of our success, and we want to share that success with you. Here’s what you can look forward to: * Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity. * Financial Rewards: Enjoy the potential for increased earnings through share appreciation. * Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story. * Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment. * Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary. Our Employee Ownership Program is more than just a benefit—it's a path to building a brighter, more prosperous future together. Join us in taking this exciting step forward and become a valued co-owner of RJW. Together, we can achieve greatness. Job Purpose: The Manager of Enterprise Accounts is responsible for leading and developing a team of Customer Service Managers and Supervisors dedicated to RJW’s highest-value enterprise accounts. This position ensures best-in-class customer service delivery, strategic relationship management, and operational excellence across top-revenue accounts. Reporting directly to the Director of Account Management, this role oversees customer service functions for enterprise clients—managing escalations, performance, and service delivery while partnering with internal departments to drive efficiency, profitability, and long-term customer success. The Manager of Enterprise Accounts will serve as both a people leader and a strategic liaison, fostering a culture of accountability, collaboration, and proactive service across all enterprise teams. Essential Duties and Responsibilities: Team * Provide mentorship to the entire Retail Customer Service Team * Establishes performance metrics for measurement, comparison, or evaluations. * Hires and trains Customer Service Supervisors * Knowledge management development/reporting * Word load management * Manage progressive discipline when necessary. * Manage work schedules/PTO Requests * Conduct performance evaluations Enterprise Account Oversight * Oversee service delivery for RJW’s top accounts by revenue, ensuring consistency, quality, and alignment with contractual and performance expectations. * Act as an escalation point for enterprise-level issues, resolving customer concerns efficiently and maintaining customer satisfaction. * Develop and maintain high-level relationships with key client stakeholders. * Collaborate with Sales, Operations, and Finance to ensure account health * Establish cadence for Quarterly Business Reviews to review service and find any additional opportunity Strategic Service Management * Implement standardized processes, tools, and performance reporting to ensure scalability and transparency across enterprise accounts. * Lead KPI development, monitoring, and reporting—driving continuous improvement in service metrics. * Partner with internal technology and operations teams to optimize customer service workflows and leverage automation or system enhancements. * Support onboarding and transition of new enterprise customers, ensuring a seamless service experience from implementation through steady-state. Services * Program development/Upsell additional products/services * KPI management * Key relationship development * Process management * Front / wizard / general 'technologies' process management Customer Success * KPI management/reporting * High level relationships development/management * Onboarding management * Profitability management Additional Responsibilities: * Excellent verbal and written skills. * Knowledge and ability to enter data in Logistics software. * Excellent problem solving and resolution skills. * Ability to work under pressure situations. * Ability to Multi-task. * Detail oriented. * General office management experience. Qualifications: * 3 years’ experience in Account Management in the logistics/transportation field and or retail market. * Minimum 2-year supervisory experience Education and/or Experience Required: * Bachelor’s degree or equivalent experience required. Language Skills Sets: * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Mathematical Skills: * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine “root cause” of problem and determine corrective action. Computer Skills: * To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, KPI reporting, and Spreadsheet software. Physical Demands: * Must be able to occasionally lift and/or move up to 25 pounds. * Must be able to activate phone systems utilizing keyboards and buttons. * Must be articulate and comfortable speaking in front of others. * Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion. * Frequently required to talk, hear, stand and walk. * Must be able to work in excess of continuous 8 hours when required. * Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time. * Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision. * Must be able to speak and communicate clearly over telephones. * Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances. Work Environment: * While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud. Employer Rights: This job description is intended to provide general information about the Manager of Enterprise Accounts position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Manager of Enterprise Accounts, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time. Employment-At-Will: It is the Company’s policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company’s Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate’s, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause. Neither this Job Description nor any of its individual terms constitutes commitments between the Company and its associates as to the terms, conditions or duration of employment, nor does it modify the prevailing Employment-At-Will relationship. This is not the JD in its entirety. Benefits: * 401(k) matching * Medical/Dental/Vision insurance * Employee discount * Flexible spending account * Health savings account * Paid time off * Sick Days * Long-term Disability Insurance * Short-term Disability Insurance * Accidental Insurance * Critical Illness Insurance * Disability Insurance

Responsibilities

The Manager of Enterprise Accounts is responsible for leading a team dedicated to RJW’s highest-value enterprise accounts, ensuring best-in-class customer service and operational excellence. This role involves managing escalations, performance, and service delivery while collaborating with internal departments to drive efficiency and long-term customer success.