Hickman Automotive Group is looking for a part-time Manager of First Impressions to join our team at Hickman Chrysler in St. John’s. If you are an energetic and motivated individual with a positive attitude, a dedication to providing exceptional customer service, and a desire to succeed, we would love to have you.

SUMMARY

The Manager of First Impressions is the first point of contact for customers at the dealership. This key position is responsible for answering phones, greeting customers, and other administrative functions as assigned. The Manager of First Impressions will be passionate about creating a professional relationship with the customer with the objective to create Brand and dealership loyalty.
The Manager of First Impressions is excellent at multi-tasking and is able to answer phones promptly and then return to prior task once the call is complete. Their strongest capabilities include being organized and reliable while continuously working to create a welcoming environment for customers. The Manager of First Impressions must be a team player to ensure the proper employees are notified when a customer enters the dealership.
Administrative procedures are always followed appropriately by the Manager of First Impressions. Professional attire and grooming is required at all times.
As a dealership can be a high-pressure environment, the Manager of First Impressions is able to work under pressure and keep a calm and positive body language to reassure customers.

SPECIFIC SKILLS

• Excellent interpersonal skills with a positive and engaging attitude.
• Excellent verbal communication.
• Excellent customer service skills including superb telephone demeanor with active listening.
• Organized with an attention to detail and strong ability to prioritize.
• Flexible and open to change; initiative to take on special tasks as needed.
• Ability to manage customer complaints and to solve difficult or complex problems.
• Holds a valid driver’s license.
• Basic computer skills.
• Must be proficient with Excel and other Microsoft Office programs.

EDUCATION & EXPERIENCE

• High School Diploma (or Equivalent) or working towards High School Diploma.
• Experience in customer service would be an asset.
• Experience in Reception in a dealership environment would be an asset.
• Adaptable to work evening and weekend shifts as scheduled.

ABOUT US

What does it mean to work at Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province’s automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.

Please refer the Job description for details