Manager of Fraud Operations at Robinhood

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

158000.0

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Operations Management, Leadership, Quantitative Analytical Skills, SQL, Data Tools, R, Python, Problem Solving, Communication Skills, Cross-Functional Collaboration, Regulatory Compliance, Fraud Detection, Operational Excellence, Vendor Management, Financial Performance Analysis

Industry

Financial Services

Description

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Money Fraud & Risk team’s mission is to deliver secure, intuitive, and scalable credit and banking experiences while mitigating risk for Robinhood and our customers. As Manager of Fraud Operations, you will lead efforts to protect Robinhood’s Gold Card and Banking products from evolving fraud threats. Your leadership will shape the strategy and execution of fraud defenses across a range of vectors while partnering with teams across the company to ensure a seamless and secure customer experience. This is a high-impact role where your contributions will directly safeguard the financial wellbeing of our customers! This role is based in our Chicago, IL; Denver, CO; and Westlake, TX offices, with in-person attendance expected at least 4 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Lead and mentor a team of subject matter experts in fraud operations Define and drive the long-term vision and strategic roadmap for Fraud Operations across credit and banking products Ensure compliance with all applicable regulations (including Reg E, Reg Z, BSA/AML, UDAAP, and card network rules) Partner with Product, Engineering, Risk, and Compliance to embed fraud mitigation into product design and company strategies Deliver transparent reporting and insights on fraud trends, operational efficiency, financial performance, and regulatory status to senior leadership Oversee external tools, fraud platforms, and vendor relationships to ensure quality, compliance, and scalability Continuously improve fraud detection processes, optimizing for both accuracy and operational excellence Stay ahead of evolving fraud threats and financial crime trends, driving proactive responses What you bring 5–10 years of experience managing fraud operations in banking and/or credit, including 3+ years in a leadership role Strong quantitative analytical skills and hands-on experience with SQL and data tools such as R or Python (Pandas, Scikit-learn) Proven ability to lead, grow, and mentor high-performing teams Clear, persuasive communication skills and strong cross-functional collaboration abilities Adept at solving complex problems and delivering under tight deadlines Leadership expectations Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them: Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech. Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly. Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity. What we offer Challenging, high-impact work to grow your career Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more Employer-paid life & disability insurance, fertility benefits, and mental health benefits Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $153,000—$180,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $134,000—$158,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $119,000—$140,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Responsibilities

Lead and mentor a team of subject matter experts in fraud operations while defining the long-term vision and strategic roadmap for Fraud Operations. Ensure compliance with regulations and partner with various teams to embed fraud mitigation into product design and company strategies.