MANAGER OF GUEST EXPERIENCE AT ST. LOUIS BAR & GRILL

Location: 1 Promenade Circle, Thornhill ON L4J 4P8 (Promenade Mall)
We are looking to hire a dynamic and outgoing leader that is capable of executing on our St. Louis Extraordinary Hospitality to our guests and team members, creating the ultimate guest experience!

WHAT YOU’LL DO:

As Manager of Guest Experience at this location, you will need a thorough knowledge of all aspects of restaurant operations including Human Resource Management, Financial Reporting and Interpretation, BOH Operations, FOH Management, and Local Store Marketing. Most importantly, we are looking for a team leader who truly has a Guest First! attitude and is able to coach and develop that attitude with our teammates.

IN THIS ROLE, YOU WILL:

• Set & train the example for Extraordinary Hospitality!
• Be accountable to ensure that all staff are on time and in the correct uniform.
• Lead meaningful pre-shift meetings clearly and enthusiastically covering all applicable topics to set the tone for each shift and raise the level of performance.
• Have the responsibility for technical execution of all elements of the service experience, serving delicious looking food delivered in a timely manner with an exceptional Guest First! experience.
• Manage the cost of labour and be aware of the Optimal Labour range for their location.
• Greet guests and table touches to ensure that we have exceeded guest expectations at every interaction.
• Lead in the cleanliness of all areas of the restaurant, posting cleaning schedules and confirmation of completed work.
• Drive excitement and sales for any LTO or other promotions that are running at the time.
• Be accountable for all day-to-day functions of the POS along with normal processes that arise such as discounts and voids (and know when to use each appropriately).
• Manage All Guest First! Feedback received in the moment along with any feedback that requires follow-up.
• Support all national promotions and ensure execution in a timely manner, including posting of relevant printed materials and engagement of the team.
• Accurately count inventory per the standard procedure.
  St. Louis Bar & Grill strongly believes in an inclusive culture and having diverse colleagues. We are an equal opportunity employer and should you require an accommodation at any point in our recruitment process, or need this job posting in an alternative format, please let us know.
  We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted