JOB SUMMARY/SCOPE

The Manager of Information Technology is responsible for coordinating and providing direction on IT projects, software and software development, hardware, and management reports. Provides all manner of automation and technical support to the ARORA staff. Prepares annual budget for IT. Manages help desk functions for hardware and non-hosted software for the company. Troubleshoots all computer problems. Manages vendor contracts for telephones and computers, and other technological equipment. Collaborates with the leadership team on software and computer needs. May work irregular hours as required. This job reports directly to the Chief Finance Operating Officer(CFOO) with lateral communications with the management team.

MANAGEMENT FUNCTIONS

1. Member of the Leadership Team participating in developing tactics to implement the strategic goals.
   a. Ensures implementation of strategic goals as they relate to the department.
2. Responsible for preparing and monitoring the departmental budget.

a. Collaborates with the CFOO regarding departmental fiscal responsibility.

• Responsible for oversight, compliance, and monitoring of contractual agreements under the area of responsibility.
• Authorized to negotiate contractual terms and request competitive quotes following financial policies on behalf of the organization.
• Develops, tracks, and reports Key Performance Indicators (KPI), departmental Continuous Quality Improvement (CQI) goals, and monthly statistics utilizing techniques to test improvement efforts.
• Presents CQI departmental goals to the CQI committee.

1. Promotion of staff engagement, including wellness initiatives.
2. Presents departmental reports to the Director’s Group, Leadership Team, and/or Board of Directors, as required.
3. Collaborates with the Quality Systems Department to ensure policies and practices follow Standard Operating Procedures and comply with accreditation, certification, and regulatory agencies.

a. Responsible for writing, revising, editing, and proofreading job descriptions, SOPs, and related departmental documents.

• Responsible for cooperative management with other managers at ARORA to ensure that tasks and responsibilities of direct reports are completed timely and efficiently.

1. With the approval of the CFOO, serves on national committees.

MINIMUM JOB REQUIREMENTS

• Bachelor’s degree or higher (computers services, programming, or equivalent)
• 5 Years’ experience in a Help Desk or Systems Admin Position
• Familiar with current version of Windows being used at ARORA in a domain environment, Microsoft Office and Exchange.
• Maintain a valid driver’s license, reliable automobile, and proof of automobile insurance
• Consistent demonstration of: attention to detail, precision, accuracy, and customer satisfaction.
• Possess strong prioritization skills and the ability to effectively manage multiple projects and tasks.
• Excellent problem solving, conflict resolution and interpersonal skills (i.e. has the ability to make decisions based on situational circumstance, company policy and customer relations).
• Ability to utilize general office equipment, software, and must be proficient in Microsoft Office Suite.

SECURITY REQUIREMENTS

This position is responsible for handling confidential records and ensuring that information is protected according to the recognized standards and regulations for maintaining patient records and company electronic records.
Job Type: Full-time
Pay: $84,500.00 - $105,590.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In perso

ESSENTIAL FUNCTIONS

1. Responsible for the supervision of Information Technology (IT) staff.
   a. Communicates job expectations, planning, monitoring, coaching, counseling, and appraising job results.
   b. Monitors and approves staff time records and overtime requests.
   c. Monitors and approves overtime and ensures cost is within a designated budget.
2. Follows and enforces systems, including Standard Operating System Procedures.
3. Maintain compliance with federal and state regulations and AOPO guidelines concerning information technology and IT security.
4. Support user hardware and software needs.
5. Establishes and maintains an inventory of all computers, laptops, cell phones, pagers, and other equipment for Little Rock, Fayetteville, and other off-site locations.
6. Liaison for PC vendors, phone vendors, and designated software vendors.
7. Maintains all systems hardware, software, and network with or without an information technology consultant.
8. Maintain computers, laptops, phones, broadband devices, and other associated technological equipment for speed, dependability, accessibility, and security.
9. Responsible for the organization’s IT Disaster recovery plan.

a. Responsible for writing, revising, editing, and proofreading job descriptions, SOPs, and related departmental documents.

• Responsible for cooperative management with other managers at ARORA to ensure that tasks and responsibilities of direct reports are completed timely and efficiently