ABOUT US

The City of Spruce Grove is a fast growing, dynamic city committed to building and maintaining a fiscally responsible community that serves our residents, attracts visitors, and promotes future growth.
The “Values, We Live By” are accountability, communication, leadership, integrity, and respect while we work towards maintaining a work/play balance.
We are an organization that cares, an organization that is committed to our city and committed to you. The City of Spruce Grove is committed to public service, where everyone feels empowered to contribute their best work. We believe that by working together in a spirit of collaboration and respect, we can achieve great things.

QUALIFICATIONS

Required Qualifications:

• Post-secondary degree in Social Work, Psychology, Nursing, or another Human Services field.
• Individuals with education in social work must be registered with the Alberta College of Social Workers (ACSW).
• Minimum of seven (7) years of experience, including four (4) years in a leadership role and experience in frontline service delivery.
• A combination of education and experience may be considered.
• Knowledge and experience in diverse theories and approaches in human service.
• Advanced communication skills and excellent presentation skills.
• Excellent supervisory/leadership skills.
• Excellent collaborative negotiation and problems solving skills.
• Highly developed level of interpersonal skills and diplomacy to interact with a variety of internal and external clients.
• Ability to work effectively and professionally with all levels within the organization and externally.
• Proven ability to learn and adapt quickly, in diverse areas such as political analysis, communications and project management.
• Ability to effectively transfer ideas, concepts, and information into effective and efficient strategies.
• Ability to develop, implement and evaluate innovative plans.
• Strong customer service orientation and the ability to build positive, productive business relationships.
• Ability to exercise tact and diplomacy in interpersonal dealings which are difficult, highly sensitive and confidential and may involve exposure to the media or public criticism.
• Enhanced knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.

Asset Qualifications:

• Municipal Experience.
• Master’s degree.
• Mental Health First Aid Certification.
• Applied Suicide Intervention Skills Training (ASIST) certification.
• Mental Health First Aid Certification.
• Therapeutic Crisis Intervention.
• Training in De-escalating Potentially Violent Situations.
• Leadership experience or courses.
• Experience with leading project and change management initiatives.

Competencies:
Thinking & Acting Strategically - Forward-thinking. Sees the big picture and imagines the future. Links long-range visions, strategies, and concepts to daily work. Aligns personal actions and initiatives with customer needs, and with organizational priorities and direction. To think and act strategically requires an understanding of our organizational direction, as well as the internal and external factors that influence decision-making.
Building Influential Working Relationships - Strengthening and developing working relationships and strategic alliances that are founded on ethics, trust, and guided by our corporate values of respect, leadership, accountability, communication, and integrity.
Optimizing Performance & Results - Reaches for excellence for oneself, one’s team, and the organization. Determined and focused on achieving outcomes that align with organizational goals. Creates goals and priorities that maximize resources while using an enterprising, resourceful approach to deliver outcomes and achieve customer expectations. Maintains accountability for results.
Growing Talent & Workforce Capacity - Honouring the individual differences that make each person unique. Being curious and committed to listening, reflecting, and learning. Developing individual and workforce capabilities to enhance the organization’s capacity to accomplish strategic goals, enhance program and service delivery, and provide an exceptional customer/client experience. Contributes to a learning and teaching culture.
Fostering Innovation & Steering Change – Creates an environment for transformation. Advances the City through improvement based on innovation and guides the associated change. Uses the skills, attitudes and behaviours needed to produce new or improved programs and services to meet current and future needs of our customers, our organization, and our community.

Supervisory Management

• Ensure leadership aligns with corporate and departmental strategic plans as well as guiding principles and values.
• Manage the daily operations of the Kickstand site, setting goals and expectations for the team, making decisions regarding staffing matters, and ensuring the overall efficiency of the services provided by the team.
• Support and promote an atmosphere of continuous improvement, self-assessment, and teamwork to ensure efficient and effective delivery of programs and services provided by staff within the integrated youth services section as well as continual enhancements to programs, services, and initiatives, along with any other assigned projects and their processes.
• Receive and investigate complaints, concerns, or inquiries relative to the delivery of programs and services while maintaining a high level of professionalism. Ensure appropriate action is taken in a timely and professional manner.
• Provide a high level of leadership and mentorship to staff, individualized to each staff’s specific needs, to empower and support staff in the achievement of their goals and projects on an ongoing basis as well as through the performance management process.
• Delegate operational authority as required and supervise where appropriate to ensure high quality services are achieved and maintained.
• Participate in recruitment and onboarding processes for integrated youth services staff and ensure staff are appropriately trained and prepared to meet identified expectations within their relevant portfolios, including the ability to handle emergency and health and safety working requirements.

Program Administration and Community Relations

• Plan, coordinate and manage the delivery of Integrated Youth Services, ensuring alignment with principles of the Kickstand model, Council’s Strategic Plan, and departmental strategies, delegating operational authority.
• Facilitate and/or participate in strategic and operational planning for the Integrated Youth Services section and ensure plans reflect youth needs, emerging trends, and best practices in integrated service delivery.
• Evaluate current and future activities of the Integrated Youth Services portfolio in consideration of political, social, and community trends, emerging perspectives, and sector innovations.
• Demonstrate a high level of political acumen, strategic thinking, and flexibility in approach to ensure youth needs are met through both direct supports and system-level initiatives.
• Plan and effectively manage operating budgets as assigned and provide input and advice to the Director on the department’s annual budget and operating/capital initiatives for submission to the corporate plan.
• Prepare budget updates and take necessary corrective action to remain within budget.
• Remain informed about local, regional, provincial, and national youth issues and trends to support the ability to provide strategic information and advice to the Director on ongoing and emergent issues and opportunities.
• Plan, coordinate and oversee strategic and long-term planning of the individual and family section.
• Provide strategic information and advice regarding the Family & Community Support Services program to the Director on ongoing and emergent issues and opportunities.
• Provide management support to the Director and assume an Acting Director role when required.
• Leverage partnerships and community resources to enhance youth well-being, improve access to services, and support integrated and collaborative responses to youth needs.
• Oversee and manage the outcome evaluation process, analysis, monitoring, and reporting in accordance with Kickstand, the provincial FCSS program requirements, grantors, and/or other entities where reporting is applicable.
• Communicate with organizational leadership and internal City departments on matters of interest. Prepare briefing notes, monthly reports, and other required documents to reflect section operations.
• Develop and foster relationships with all levels of government, youth serving organizations, education and health partners, and community agencies. Build and maintain a professional network of contacts and evaluate opportunities for collaboration.
• Represent Community Social Development on various initiatives, committees, coalitions, groups, and networks locally, regionally, and nationally.
• Build and maintain relationships with internal City departments, with a thorough understanding of mandates and scope, to support alignment and collaborative work.
• Engage youth meaningfully in planning, decision-making, and evaluation processes to ensure services are accessible, relevant, and responsive.
• Respond to internal and external inquiries, often related to youth and family needs or sensitive issues, in an appropriate and timely manner while maintaining a high level of professionalism and integrity.
• Be available for media inquiries and interviews related to key assigned areas.

Program Management

• Oversee and/or contribute to the planning, delivery, and evaluation of integrated youth services programs to ensure compliance with the guiding principles of the Kickstand model and the City’s strategic priorities.
• Ensure that all youth programs and services are outcome-driven, youth-centered, trauma informed, and align with evidence-based practices, while fostering innovation and flexibility to adapt to emerging needs.
• Lead the Integrated Youth Services section in a fiscally responsible manner, ensuring maximization of service delivery resources and effective stewardship of grant funds.
• Facilitate and support multi-partner collaboration on large-scale projects and initiatives that strengthen the integrated service system for youth.
• Develop and execute project plans, including planning for efficient and coordinated use of resources when working with multiple contributing partners and organizations.
• Evaluation and support the transition of City-led or managed youth initiatives to sustainable community-based ownership, where appropriate, utilizing project management and change management skills.
• Monitor and evaluate the effectiveness of all directly governed programs, initiatives, services, and projects within the Integrated Youth Services portfolio.
• Collaborate with youth, families, community partners, and service providers to co-design and refine programming, ensuring accessibility, inclusivity, and cultural responsiveness.
• Remain informed of provincial, national, and international best practices in integrated youth service delivery to inform continuous improvement and innovation within the section.
• Maintain up-to-date knowledge of related legislation including Child, Youth, and Family Enhancement Act, Health Professions Act, Mental Health Act, Landlord and Tenant Act, MGA, Access to Information Act and Protection of Privacy Act.

Direct Resident Support and Program Facilitation

• Work from various locations, including within the community or at designated locations for services.
• As related to programs, initiatives, services, and projects overseen by the Integrated Youth Services section, provide point-in-time information, support, advocacy, and connection of services to residents experiencing various complex social issues, including supportive counselling and workshops.
• Engage and communicate with residents following a human-centred, trauma-informed philosophy.
• Build professional relationships with residents and establish and maintain professional boundaries.
• Provide mentorship and coaching for residents to self-advocate, negotiate, and access supports, including medical, social, mental health, financial and housing.
• Maintain timely and accurate client records per applicable standards, policies, and regulations using the City’s identified data management system.
• Provide open communication and active engagement with other staff to ensure a safe and supportive work environment.
• Follow appropriate policies, procedures, and processes when dealing with crises.
• Report all health and safety incidents and near misses as required promptly.
• Monitor potential safety concerns and follow City procedures to address safety-related incidents.
• Support safe, inclusive, and healthy services and supports for residents by following relevant procedures.

Other Duties

• Understand and adhere to City policies, procedures and standards, whether written or implied, as amended from time to time.
• Provide leadership for Health and Safety by making every reasonable effort to ensure the health and safety of staff within the section. Understand the safety incident reporting requirements.
• Act as a steward of the City’s Corporate Culture through empowerment and support to staff.
• All employees shall act in a safe manner at all times and will report any unsafe conditions, procedures or acts for the benefit of the City. Continual adherence to the City Safety Policy is mandatory.
• Employee are expected to stay current on WHMIS and other safety-related procedures.
• Perform other job-related duties.