COMPANY OVERVIEW:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

SKILLS REQUIRED:

Demand & Project Management

• Lead the planning, execution, and delivery of IT projects on time and within budget, coordinating cross-functional teams while ensuring alignment with organizational objectives.
• Develop and maintain detailed project documentation, timelines, and status reports, identifying risks and implementing mitigation strategies as they arise.
• Manage the various channels through which the needs of the business are communicated to Technology personnel, assisting with prioritizing demands and setting due dates for multiple Technology teams.
• Develop and report on key performance indicators (KPIs) to drive service improvements, monitoring and enforcing SLA compliance across IT services and vendors.

Strategy & Vision

• Meet with key stakeholders and Technology leaders to gather and clarify requirements for developing a roadmap and charting a path to success.
• Create and maintain accurate architectural diagrams, workflow charts, process flows, and other technical documentation.
• Standardize documentation practices and ensure accessibility for technical staff and stakeholders alike.

Financial Operations

• Develop and manage the IT operations budget, track IT expenditures, and perform routine cost analysis to help identify cost-saving opportunities.
• Manage relationships with IT vendors and service providers, including contract negotiations, performance reviews, and leading RFP processes for new technology services and infrastructure components.
• Collaborate with finance and technology personnel to ensure accurate reporting and alignment with organizational financial goals.

COMPETENCIES:

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
• 5+ years of experience in IT operations management, including leadership roles, with proven experience in project management and working knowledge of project management methodologies (e.g., Agile, Waterfall).
• Solid understanding of IT financial management and budgeting; experience with Microsoft Dynamics 365 Business Central a strong plus.
• Strong vendor management experience with an emphasis on performance metrics and contract negotiations.
• Advanced proficiency with the Microsoft Office suite, as well as with Microsoft Visio and other documentation tools.
• Deep knowledge of IT service delivery and SLA management, with ITIL certification preferred.
  Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

We are seeking a strategic and results-driven Manager of IT Operations to oversee and optimize our core IT services and infrastructure. This leadership role is responsible for managing IT projects, monitoring financial operations, and ensuring achievement of strategic goals. The ideal candidate has a solid background in IT operations, excellent organizational skills, and a keen understanding of how technology supports business goals.