Manager of IT Support Services - Aspen Hospitality at Aspen Skiing Company

Aspen, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

110000.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Technical Support, Vendor Management, Workstations, Printers, Telecommunications Systems, Property Management Systems, Point Of Sale, Microsoft Office, Active Directory, Entra, Azure, Intune, Network Infrastructure, Audio Visual, Incident Management

Industry

Hospitality

Description

Company Description Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City. Aspen Hospitality’s Limelight hotels are located across Colorado, with locations in Aspen, Snowmass, Denver, and Boulder, and in Ketchum, Idaho. New Limelight hotels are opening in December 2025 in Mammoth, California, and in 2028 in Charleston, South Carolina. Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit www.aspenhospitality.co. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description Position Summary The Manager of IT Support Services, Aspen Hospitality (AH), oversees a geographically localized team of IT professionals dedicated to supporting the technology needs of our Aspen and Snowmass hotel General Managers and employees. This is a technical and service role focused on enabling AH team members to provide guest service and commiserate with our brand standards. The position is responsible for ensuring the efficient support and troubleshooting of end-user technology, guest-facing systems, and overall IT service delivery with the goal of upholding Aspen Hospitality’s service standards. The position supports the Little Nell in Aspen, a Forbes Five-Star property, Limelight Aspen, Limelight Snowmass, and The Residences at the Little Nell. This position will also support our new properties as they come online. Some travel may be required for this role This position reports to the Area Director of Hospitality IT Support Services. The salary range for this position is $80,000 to $110,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Job Posting Deadline Applications for this position will be accepted until April 17, 2026. Essential Job Functions/Key Job Responsibilities Lead, mentor, and manage a team of IT support specialists Provide technical support and manage vendors to support hotel systems including but not limited to: Workstations, laptops, and Printers Telecommunications Systems including managed telephone carriers Various hotel software applications including PMS/POS Productivity Applications (e.g., Microsoft Office) In-room guest-facing technologies Active Directory, Entra, Azure, and Intune Light network infrastructure such as switches, access points, and basic knowledge of VLANS, etc Audio Visual (AV) set up and management Provide tier 1 support for all hospitality-related technology systems and act as the primary point of contact for initial troubleshooting and escalate complex issues as needed Exemplify high standards of guest and employee service, instill a guest service mindset in the IT Support Team, and build collaborative service-based relationships with hotel General Managers and service staff Assisting with management of A/V vendors and support services, and providing guest service for in-house groups, etc Help implement industry standard support processes and tools, including incident management tracking and reporting, standard operating procedures, best practices, and service-level training Manage the support and maintenance of guest-facing technology systems such as property management systems, WI-FI, and in-room entertainment to ensure these systems are functioning optimally to enhance the guest experience Manage multiple projects at once with a focus on prioritizing enhancements to create customer and business value Partner with Aspen One (parent) IT and Business teams to ensure support service levels are maintained Effectively manage IT vendors, including communication, performance, issue resolution, and contracts Maintain comprehensive documentation for IT systems, processes, and procedures. Other duties as assigned Qualifications Education & Experience Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field, relevant certifications (e.g., CompTIA A+, ITIL) are a plus, or equivalent experience in the field Minimum of 3 years of experience in IT support, preferred in a hospitality environment IT support experience in Luxury Hospitality preferred Knowledge, Skills & Abilities Proven experience in managing employee end-user support, guest-facing technology, and IT service delivery in a hospitality environment Strong technical knowledge of hotel hardware, software applications, in-room technologies, and personal computers Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues efficiently Exceptional leadership and team management skills, with a focus on fostering a collaborative and productive work environment Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders Ability to work on call including work nights, holidays and weekends as needed Ability to learn from the business and past technology decisions, track success, and iterate to improve the technology offerings of Aspen Hospitality Ability to effectively manage projects by using standard project management techniques including planning, communication, and budget tracking Ability to foster a collaborative environment and model communication best practices Ability to resolve conflicts through effective mediation with a guest service outcome in mind Ability to comply with, support, enforce, and evolve all policies and procedures of Aspen One Additional Information Work Environment & Physical Demands Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces Must be able to lift, push or pull up to 50 lbs. individually or with assistance Job Benefits This position is categorized as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Health, Dental and Vision Insurance Programs Flexible Spending Account Programs Life Insurance Programs Paid Time Off Programs Paid Leave Programs 401(k) Savings Plan Employee Ski Pass and Dependent Ski Passes Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks Aspen One participates in E-Verify. E-Verify & Right to Work Poster Job Location: Aspen Job category: AH Corporate Services Season: Year Round Job Classification: Full-Time Regular Compensation: USD 80000 - USD 110000 - yearly

Responsibilities

The Manager of IT Support Services oversees a localized team supporting technology needs for hotel General Managers and employees in Aspen and Snowmass, focusing on efficient end-user support and service delivery to uphold brand standards. Key functions include leading the support team, providing technical support for various hotel systems, managing vendors, and ensuring optimal performance of guest-facing technology.