Manager of Revenue Cycle – Physician Partnerships & Collections Optimizatio at Eye Health America LLC

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Revenue Cycle Management, Physician Integration, Collections Optimization, Liaison, Project Management, Financial Acumen, Operational Execution, Data Analysis, Gantt Chart Tools, Payer Regulations, Coding Workflows, Automated Payment Solutions, KPI Communication, Cross-functional Collaboration, Denial Management, Charge Capture

Industry

Medical Practices

Description

Description Position Summary: The Manager of Revenue Cycle – Physician Partnerships & Collections Optimization plays a critical leadership role within our ophthalmology organization, ensuring strategic alignment between revenue cycle functions and physician operations. This role is responsible for serving as a proactive liaison between the revenue cycle team and medical providers. The Manager of Revenue Cycle Physician Practice Partnership will optimize collections at the point-of-service, oversee and monitor the performance of point-of-service collections, implement automated payment solutions, and provide real-time analytics and financial or revenue cycle process feedback to providers and point-of-service leadership. This role blends project management, relationship building, financial acumen, and operational execution to drive revenue integrity and patient financial satisfaction. Key Responsibilities: Physician Partnerships Onboarding and Legacy System Run Out Strategy Assess legacy system data to convert financial performance from legacy system to EHA NextGen system. Facilitate legacy practice system run-outs of both debit & credit AR. Manage associated stateside & global partner or other vendor resources. Manage onboarding tasks (including service items & payer cross walking), expected timelines using Gantt chart tools to ensure on-time integration of new practices and physicians. Serve as the primary liaison between the Revenue Cycle team and physicians' offices, translating RCM performance into actionable insights. Serve as primary liaison for EHA finance & RCM with legacy system financials Educate providers on KPIs, coding and financial benchmarks, payer policies and revenue trends to promote engagement and accountability. Create and maintain an RCM directory for distribution throughout the organization, collaborating with various RCM pillars on best practices for communications with offices & issue resolutions. Collaborate with EHA EMR integrations for identification of template design and documentation improvement opportunities identified by denials, audit or discretionary adjustments when front-end clinical documentation is the root cause. Collections & Revenue Optimization Analyze and communicate collections performance, coding efficiency, and payer trends to physicians and site leadership. Identify underperforming areas and recommend solutions for improving collections, charge capture, and coding compliance. Collaborate with operational clinical and billing teams to support clean claim submission and minimal denials. Author applicable documentation, coding & collection job aids & distribute to relevant offices. Lead implementation and optimization of automated credit/debit card payments. Monitor patient credit and debit balances, by MSA / office location, collaborating with patient engagement on billing patient complaints. "Vital Signs" Monthly Reporting Compile monthly pillar “Vital Signs” report to key RCM and / or Operational stakeholders. Vital Signs for Physician Partnership is a comprehensive dashboard tracking engagement, inquiries, and performance. Track and analyze physician RCM inquiry email trends, including volume, response time, and resolution outcomes. Publish and maintain an evolving FAQ resource for common physician and staff revenue cycle questions. Use data from "Vital Signs" to drive accountability, transparency, and continuous improvement across all physician-facing RCM operations. Requirements Qualifications: Bachelor’s degree in Health Administration, Business, Finance, or related field (Master’s preferred). 5+ years of experience in Revenue Cycle Management, with a focus on physician integration and collections. Demonstrated experience in physician-facing roles, especially during acquisitions or onboarding. Strong understanding of credentialing processes, payer regulations, and coding workflows. Proven ability to analyze financial KPIs and communicate them effectively to clinical stakeholders. Experience managing or implementing call centers, IVR systems, and automated payment solutions. Project management experience, including use of Gantt chart tools or platforms (e.g., Smartsheet, MS Excel, MS Powerpoint etc.). Working knowledge of Microsoft products including: MS Excel, MS Word, MS PowerPoint Excellent communication, leadership, and cross-functional collaboration skills. Preferred Skills: Experience in ophthalmology or specialty medical practices. Working knowledge of revenue cycle systems (e.g., Compulink, NextTech, NextGen, Modernizing Medicine). Familiarity with Lean Six Sigma or revenue cycle performance improvement methodologies.

Responsibilities

This leadership role involves serving as a proactive liaison between the revenue cycle team and medical providers, optimizing point-of-service collections, and implementing automated payment solutions. Key duties include managing physician onboarding from legacy systems, translating RCM performance into actionable insights, and educating providers on financial benchmarks and revenue trends.