Manager of Site Operations at FOCUS Broadband

Edenton, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Safety Compliance, Customer Satisfaction, Negotiation Skills, Communication Skills, Team Management, Operational Performance, Inventory Management, Strategic Planning, Crisis Management, Telecommunications, Human Resources, Budget Management, Technical Skills, Relationship Building, Problem Solving

Industry

Telecommunications

Description

Description FOCUS Broadband is seeking a Manager of Site Operations who will manage overall operations and be responsible for the effective and successful management of labor, productivity, quality control, and safety measures established by FOCUS Broadband within Chowan and Perquimans counties. The Manager of Site Operations will serve as FOCUS Broadband’s representative to ensure all internal and external teams follow our policies, procedures, and safety specifications. This opportunity will require a leader to have a visibly engaged leadership style that empowers leadership and effectively guides team members for continuous improvement. As the selected FOCUS Broadband representative, you will ensure that the quality of FOCUS Broadband’s products and services meets or exceeds the communities’ expectations and report information directly back to the leadership at Headquarters. Requirements Oversee the daily operations of the organization and the work of employees. Responsible for the management of safety compliance Manage schedules, and coordinate resources to meet the needs of installations, repairs, and sales. Conduct installation/repair as needed. Local community liaison represents FOCUS Broadband by attending meetings such as Rotary and/or Chamber of Commerce Develop relationships with customers to ensure they are satisfied with the service they are receiving. Sets a high standard for personal and leadership professionalism. Outstanding negotiation and communication skills Partners with HR in all employee relation activities, including recruiting, selection, coaching, disciplinary steps, and termination. Available as a resource and mentor to team members. Responsible for overall operational performance and quality outcomes, including client satisfaction. Coordinating the use of warehouse operations, trucks, and other equipment used to store or deliver goods. Monitor inventory control initiatives daily, weekly, and period-end cycles. Monitoring inventory levels and arranging shipments of goods based on demand or sales trends. Evaluate local businesses for opportunities to provide communication services. Supervising a team to ensure timely completion of work and adherence to policies and procedures, identifying all necessary resources required and identifying potential barriers. Providing weekly supervision through weekly calls and on-site observation. Build strong relationships with local contractors. Oversee and inspect the safety of work performed by employee contractors. Ensuring sufficient communication of information between all levels of the organization and the implementation of strategies. Providing oversight, guidance, and completion of all location complaints and investigations related to staff and clients regarding operational procedures. Working on management succession planning of the organization and ensuring that capable management is in place to handle the work efficiently. Directly supervising staff in organizational development and training. Collaborates with all departments to ensure alignment and smooth execution of organizational goals. Other duties and responsibilities as assigned by Director of Operation Services Operational Responsibilities: Responsible for developing and managing department budgets, ensuring financial goals are met while controlling operational costs. Ensure customer satisfaction through regular surveys and feedback mechanisms, aiming for a customer satisfaction rating of 90% or higher. Meet or exceed established performance goals for operational efficiency, including timely project completion, resource allocation, and inventory management. Utilize industry-specific software (e.g., CRM systems, inventory management tools) to optimize workflows and enhance operational performance. Stay up to date with new technologies and innovations in broadband services and operational management. Handles crisis situations and resolves operational issues efficiently, ensuring minimal disruption to service delivery. Ensures the organization adheres to all local, state, and federal regulations, with particular attention to broadband-specific compliance standards. Participates in strategic planning to identify opportunities for innovation and service improvement, ensuring FOCUS Broadband stays competitive in a fast-evolving market. Travel: Travel will be required 30% of the time. Supervisory Responsibilities: Supervise and provide leadership to the Chowan/Perquimans team. Foster effective working relationships with staff, contractors, and vendors. Demonstrate strong managerial and supervisory skills to guide the team’s success. Communicate clearly and effectively with individuals from diverse backgrounds. Exhibit strong communication and interpersonal skills to support team collaboration and success. Minimum Qualifications: Bachelor’s degree preferred or an equivalent combination of education and telecommunications experience. Minimum of 1 year hands-on experience installing fiber-optic services. Minimum of 1 year experience managing people or teams preferred. Must maintain a clean driving record and valid license. Must be able to move and/or lift up to 50 lbs. unassisted. Strong PC skills, especially in Microsoft Office, Microsoft Dynamics 365, Zubie, and ESRI programs. Experience with business functions such as Human Resources, Finance, Marketing, Sales, etc. Demonstrable competency in strategic planning and business development Experience with building effective teams, hiring, evaluating, and dismissing. Certifications required or ability to achieve within 12 months: OSHA 10, Work Zone Safety, CPR/First Aid, Forklift/Backhoe certification, CDL. Forklift & backhoe experience preferred. Physical Requirements: Ability to stand and walk for most of the workday while handling materials, stocking, and receiving shipments. Frequent bending, stooping, crouching, climbing, reaching, and twisting. Must be able to safely navigate uneven surfaces, stairways, ladders, rooftops, elevated storage areas, and tight or restricted spaces. Regularly required to lift, carry, push, and pull 50 pounds independently and up to 75+ pounds with assistance or proper material-handling equipment. Ability to operate powered and non-powered warehouse equipment including pallet jacks, carts, dollies, and forklifts (certification required within 90 days). Ability to safely operate company vehicles for local deliveries and extended travel to dispersed job sites across multiple counties, maintaining sustained alertness while driving. Manual dexterity and grip strength needed for repetitive inventory tasks, scanning, labeling, packing, equipment, and office operations. Adequate vision (including depth perception and color recognition) and hearing to identify hazards, verify labels and packing lists, and maintain safe operations near moving equipment. Ability to work in a fast-paced, physically demanding environment, maintaining accuracy and focus throughout the shift. Ability to tolerate exposure to environmental conditions such as heat, cold, rain, sun, dust, wetness, construction-related noise and vibration. Ability to work irregular and extended hours during emergency events or operational needs Working Conditions: Most work is completed in the field at job sites, facilities, and remote locations, with regular travel throughout the service area and periodic work from a warehouse environment. Work is performed in a warehouse environment, including loading docks, tool rooms, and outdoor areas when delivering materials or receiving shipments. Exposure to hazardous materials, adverse weather, and environmental risks consistent with telecommunications construction and utility operations. Regular exposure to dust, packaging debris, noise, vibration, and moving machinery. Work may occur during day, night, weekends, and holidays, especially when responding to emergencies or major service disruptions. Responsible for the proper use of required personal protective equipment (PPE) and strict adherence to safety regulations during all field operations. Conditions can be high-volume and time-sensitive, requiring safe but efficient task performance. Who is FOCUS Broadband? FOCUS Broadband is North Carolina's largest communications cooperative. Formerly known as ATMC, our humble roots began in 1955 when residents banded together to bring telephone service to Brunswick County for the first time. Today, our team provides high-speed fiber optic internet, Merge TV, Wireless, Security, and more. FOCUS Broadband is proud of our history and reputation for putting our customers first. FOCUS Broadband has built its reputation by providing outstanding customer service and technology. We are building a next-generation, 100% fiber-optic network in Brunswick County. We are expanding our reach to serve portions of Bladen, Chowan, Columbus, Duplin, Hoke, Pender, Perquimans, Robeson, and Scotland Counties. As employees at FOCUS Broadband, our team enjoys rewarding, challenging, and exciting careers. Though we number more than 350 employees, FOCUS Broadband maintains a small company feel by letting employees know they are appreciated, valued, and recognized. Our team enjoys competitive earnings and excellent benefits, including a 401k with a company match with an additional company contribution to the 401k, an on-site clinic, a lucrative wellness program, tuition reimbursement to help with career advancement, and much more. FOCUS Broadband is a "Local Company with Local Priorities." Are you ready to start an exciting career with FOCUS Broadband? FOCUS Broadband Benefits: Competitive Salaries 401k company contributed plus tiered match Employer-paid premiums for Medical, Dental, and Vision coverage for employees Employer-paid Short-Term and Long-term Disability coverage. Employer-paid AD&D (Accidental Death & Dismemberment) and Term-life. On-Site Clinic: available Monday-Friday Wellness Bonus Program - including Gym Reimbursement Tuition Reimbursement Generous PTO & Paid Holidays

Responsibilities

The Manager of Site Operations will oversee daily operations, ensuring effective management of labor, productivity, quality control, and safety measures. They will also serve as a liaison to the community and ensure customer satisfaction with FOCUS Broadband's services.