Manager of Social Work, Spiritual Care & Bereavement at Croí Health

Norwell, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

126000.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Social Work, Spiritual Care, Bereavement Services, Volunteer Programs, Operational Leadership, Performance Oversight, Staff Management, Interdisciplinary Collaboration, Regulatory Compliance, Quality Improvement, Hospice Care, Palliative Care, Home Health, Supervision, Program Oversight, Staff Retention

Industry

Hospitals and Health Care

Description

Why Croí Health? Croí Health is a mission-driven, non-profit organization providing home health, palliative, hospice, and wellness services across 27 communities, from Milton to Plymouth. Consistently earning five-star CMS ratings, we lead with innovation, quality, and heart. Join us and make a difference every day—because here, caring is more than what we do, it’s who we are. We are seeking an experienced and compassionate Manager of Social Work, Spiritual Care & Bereavement to provide operational leadership, coordination, and performance oversight of all psychosocial, spiritual care, bereavement, and volunteer programs across our Home Health, Palliative Care, and Hospice services. This leadership role ensures the delivery of high-quality, patient- and family-centered support services through effective management of Social Workers, Chaplains, Bereavement Services, and Volunteer Programs. The Manager partners closely with Clinical and Operational leadership to ensure regulatory compliance, appropriate staffing, timely service delivery, and an exceptional care experience across the continuum. Compensation: 110.000.00 - 126,000.00 annually What will you do: Leadership & Staff Management Provide direct supervision and leadership to: Licensed Social Workers Chaplains / Spiritual Care Providers Bereavement Coordinator Volunteer Coordinator Conduct regular staff meetings, performance evaluations, coaching, and professional development. Support onboarding, competency validation, and staff retention initiatives. Foster a collaborative, mission-driven culture across supportive care disciplines. Program Oversight Oversee psychosocial, spiritual care, bereavement, and volunteer services across all programs. Ensure services align with individualized patient plans of care and IDT goals. Monitor caseload distribution and staffing capacity to support admissions and timely service delivery. Coordinate implementation of the Hospice bereavement program, including required 13-month follow-up for families. Ensure effective recruitment and utilization of trained volunteers to support patients, caregivers, and organizational initiatives. Interdisciplinary Collaboration Participate in and support IDT meetings across service lines. Partner with Nursing and Clinical Operations leadership to address barriers to patient access related to psychosocial or caregiver support needs. Serve as liaison between supportive care staff and Intake/Admissions to facilitate safe and appropriate patient acceptance. Quality & Compliance Ensure compliance with: Medicare Conditions of Participation State regulations Accreditation standards (CHAP or Joint Commission) Monitor documentation for timeliness, completeness, and regulatory standards. Participate in quality improvement initiatives, patient satisfaction efforts, and survey readiness activities. Operational & Performance Accountability Track and report key performance indicators, including: Timeliness of psychosocial assessments Bereavement outreach completion rates Volunteer utilization hours Patient and family satisfaction metrics Contribute to strategic initiatives that support growth, access to care, and program excellence. Qualifications: Master’s Degree in Social Work, Counseling, Theology, Healthcare Administration, or related field required. LICSW, LMHC, or equivalent licensure preferred. Minimum of 3–5 years of experience in Hospice, Palliative Care, or Home Health required. Prior supervisory or leadership experience required. Knowledge of Medicare Hospice Conditions of Participation required. Demonstrated ability to lead interdisciplinary teams in a healthcare setting. What's in it for you? Medical, Dental, and Vision Benefits Company-paid Life Insurance and Long-Term Disability Generous Paid Time Off Package 401(k) Match Program Tuition Reimbursement and Scholarship Program Mileage Reimbursement (in field positions only) Croí Health complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Responsibilities

This role provides operational leadership, coordination, and performance oversight for all psychosocial, spiritual care, bereavement, and volunteer programs across Home Health, Palliative Care, and Hospice services. The manager ensures high-quality, patient- and family-centered support through effective management of Social Workers, Chaplains, Bereavement Services, and Volunteers, while partnering with clinical leadership for compliance and service delivery.