About the Role
We are looking for a highly motivated, solution-oriented Operations Optimization Specialist to join our growing team. This is a dynamic role ideal for a self-starter with a diverse skill set who thrives in a fast-paced environment and is passionate about driving operational excellence.
In this role, you will play a key part in refining and standardizing our operational procedures, implementing technology-driven solutions, and building a framework for long-term efficiency across our organization. The ideal candidate is highly organized, capable of managing multiple priorities, and eager to make a meaningful impact.

Key Responsibilities

• Refine and standardize company SOPs; develop a digital platform for streamlined updates and document control.
• Define, track, and report on Key Performance Indicators (KPIs) to support data-driven decision-making across departments.
• Identify, implement, and sustain automation and technology solutions to improve workflows and increase operational efficiency.
• Create and maintain standardized facility design and maintenance protocols for consistency across all locations.
• Oversee lease tracking and maintain strategic documentation related to renewals, negotiations, and long-term real estate planning.
• Act as a liaison between field teams and landlords for repair needs and facility-related inquiries; ensure timely resolution.
• Manage and oversee company-utilized service providers, including evaluating performance, ensuring compliance with service agreements, and maintaining accurate records of contracts and renewals.
• Support company expansion efforts including new facility openings, relocations, and project rollouts using structured workflows and checklists.
• Assist in the design and continuous improvement of warehouse layouts and operational workflows.
• Help create consistent and engaging showroom experiences that align with company branding and customer expectations.
• Develop training programs and employee development initiatives to build and sustain a high-performing workforce.
• Maintain operational playbooks and a structured internal communication framework to support cross-regional consistency.
• Learn and assist in ESG and compliance efforts, including data reporting and documentation in collaboration with Watsco.

Qualifications

Required:

• Minimum of 5 years of experience in operations, process improvement, facilities management, or related fields.
• Proven ability to manage multiple projects with minimal supervision.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with document creation, project tracking, and data analysis tools.
• Strong communication, organizational, and problem-solving skills.
• Familiarity with AI tools and platforms used for automation and analytics.
• Willingness to travel as needed for site visits and project execution.

Preferred:

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or related field.
• Experience with digital SOP tools and platforms
• Exposure to warehouse or retail layout optimization.
• Familiarity with facilities management software or lease tracking systems.
• Knowledge of ESG frameworks and corporate compliance initiatives.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Application Question(s):

• Flexibility to travel 25% of the time
• Familiarity with AI tools and platforms used for automation and analytics.

Experience:

• Operations & Development: 5 years (Required)
• Document Creation: 5 years (Required)

Work Location: Hybrid remote in Garner, NC 2752

• Refine and standardize company SOPs; develop a digital platform for streamlined updates and document control.
• Define, track, and report on Key Performance Indicators (KPIs) to support data-driven decision-making across departments.
• Identify, implement, and sustain automation and technology solutions to improve workflows and increase operational efficiency.
• Create and maintain standardized facility design and maintenance protocols for consistency across all locations.
• Oversee lease tracking and maintain strategic documentation related to renewals, negotiations, and long-term real estate planning.
• Act as a liaison between field teams and landlords for repair needs and facility-related inquiries; ensure timely resolution.
• Manage and oversee company-utilized service providers, including evaluating performance, ensuring compliance with service agreements, and maintaining accurate records of contracts and renewals.
• Support company expansion efforts including new facility openings, relocations, and project rollouts using structured workflows and checklists.
• Assist in the design and continuous improvement of warehouse layouts and operational workflows.
• Help create consistent and engaging showroom experiences that align with company branding and customer expectations.
• Develop training programs and employee development initiatives to build and sustain a high-performing workforce.
• Maintain operational playbooks and a structured internal communication framework to support cross-regional consistency.
• Learn and assist in ESG and compliance efforts, including data reporting and documentation in collaboration with Watsco