MANAGER OF TRAINING OPERATIONS (Internal) at Bottom Line

National, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

103000.0

Posted On

21 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Learning Management Systems, Data Analysis, Training Coordination, Operational Execution, Evaluation Implementation, Stakeholder Coordination, Reporting, Compliance Tracking, Onboarding, Written Communication, Verbal Communication, Strategic Planning, Process Improvement, Survey Design, Dashboard Creation

Industry

Higher Education

Description

MANAGER of TRAINING OPERATIONS National(Remote) Internal Only Applicants Who We Are and What We Believe: Founded in 1997, Bottom Line [http://www.bottomline.org/] is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For over two decades, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college. Today, we proudly serve over 7,000 students through our three core programs—College Access, College Success, and Bluprint—across regional offices in Massachusetts, New York City, Chicago, Ohio, Detroit, and soon, Houston. Our vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities. When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities. What You Will Do: The Training Operations Manager plays a critical role in strengthening the operational systems, evaluation practices, and execution that power Bottom Line’s Training & Learning Team. This role is responsible for owning training systems, driving training compliance, and operationalizing the evaluation of training effectiveness across the organization. Reporting to the Director of New Sites, this position ensures that training infrastructure—particularly the learning management system (GoFarHub), tracking systems, evaluation tools, and operational workflows—are accurate, reliable, and scalable. The Training Operations Manager will also lead project management for key initiatives, including new site launches and other Training & Learning priorities. This role is ideal for someone who is highly organized, detail-oriented, and excited to take ownership of systems, data, operational execution, and evaluation implementation while contributing to continuous improvement. The Training Operations Manager will play a key role in turning Training & Learning strategy into execution by ensuring that training operations are effective, measurable, and continuously improving across the organization. Training Systems, Data, & Accountability (35%) * Own the day-to-day administration and accuracy of Bottom Line’s Learning Management System (GoFarHub), ensuring training assignments align with staff roles and organizational expectations * Manage systems for tracking training completion, participation, and compliance across the organization * Ensure staff training assignments in GoFarHub align with ADP records and role requirements * Build and maintain dashboards and reports that clearly show training progress, completion rates, and gaps * Monitor system usage and engagement data to identify trends and recommend improvements to system effectiveness * Analyze training completion data, assessment results, and learner engagement to identify where staff struggle or disengage * Regularly share training completion data and insights with Training & Learning leadership, HR, and department leaders * Flag and escalate compliance risks and partner with managers and HR to support follow-up and accountability * Troubleshoot system issues and collaborate with the Product Team to implement updates and improvements * Ensure staff and managers receive clear, consistent communication about training expectations, deadlines, and progress * Identify patterns in training data, systems usage, and project execution to surface insights and recommend operational improvements * Support continuous improvement of training operations by strengthening processes, documentation, and cross-team visibility * Coach team staff and people managers on how to interpret training data and apply best practices to address low completion, engagement gaps, or compliance risks Training Evaluation & Continuous Improvement (15%) * Support the implementation and ongoing management of the Training & Learning team’s evaluation framework, including tracking defined success metrics for trainings (completion, comprehension, satisfaction, and application) * Create, distribute, and manage evaluation tools such as training feedback surveys, assessments, and post-training follow-ups * Review and analyze training feedback survey responses to identify strengths, gaps, and opportunities for improvement * Synthesize quantitative and qualitative data into actionable insights and operational recommendations for the Training & Learning team * Identify patterns across training data and feedback to surface operational trends and areas for improvement * Implement processes for regularly reviewing and updating trainings based on evaluation findings and established team priorities * Partner with training content owners and SMEs to support the execution of improvements informed by evaluation data * Ensure evaluation practices are implemented consistently and reliably across trainings and initiatives * Maintain dashboards, reporting tools, and tracking systems related to training evaluation efforts Projects & Cross-Functional Execution (20%) * Lead project management for Training & Learning initiatives, ensuring projects are well-organized, on track, and completed on time * Develop and maintain clear project plans, timelines, and trackers for key initiatives * Coordinate across departments to gather inputs, align stakeholders, and move work forward * Facilitate meetings, track milestones, and communicate progress updates to stakeholders * Support pilot programs and new initiatives by ensuring strong operational execution * Identify process gaps during project execution and suggest practical improvements New Site Launch Support & Staff Onboarding (20%) * · Manage operational coordination of training and onboarding activities for new site launches in partnership with the Director of New Sites * Develop and maintain onboarding trackers, timelines, and documentation to ensure readiness milestones are met * Coordinate with subject matter experts to ensure training content and onboarding materials are delivered effectively * Track onboarding completion and gather feedback to improve future launch processes * Partner with the Director of New Sites to support evaluation of onboarding and training effectiveness for new site launches, including analyzing training completion rates and feedback data * Document lessons learned and contribute to improving repeatable onboarding systems Operational Coordination for Training Initiatives (10%) * Support logistics and coordination for training programs as needed (e.g., scheduling, session setup, communication) * Maintain clear documentation of processes, workflows, and operational practices Ensure consistency and follow-through across Training & Learning operations Duties, responsibilities, and activities may change at any time with or without advanced notice.   Work Schedule: Monday - Friday 9a – 5p or 10a – 6p (local time), flexibility may be requested; additional hours as needed Direct Reports: None Expected Travel: Approximately 1-2 trips per quarter to Bottom Line regions, Bottom Line staff convenings, and/or field events. Who Should Apply: If you meet the qualifications below, you should apply. * Bachelor’s degree or equivalent professional experience * 2–4 years of experience in operations, project management, training coordination, evaluation implementation, or a related field * Strong organizational skills and ability to manage multiple projects and priorities simultaneously * Experience coordinating work across teams or departments * Experience working with systems and tools (e.g., LMS platforms, spreadsheets, project management tools like Asana, SharePoint, etc.) * Ability to interpret data, identify trends, and translate findings into actionable insights * Experience with survey tools, feedback collection, evaluation implementation, or reporting processes preferred * Strong written and verbal communication skills * Ability to work in a fast-paced environment [FM4] with evolving priorities * Commitment to Bottom Line’s mission How To Apply/Application Deadline: All applications must be submitted via Bottom Line’s Career Page [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fd18affd-ef15-4d26-8c18-759e9ab8eb3d&ccId=19000101_000001⟨=en_US&selectedMenuKey=CareerCenter]. Please share your resume and cover letter. The application deadline is June 17, 2026. Start Date: July 2026 Compensation: Nat'l-$76,000 Chi-$84,000 Bos-$90,000 NY-$103,000 Benefits: Learn about our benefits here [https://www.bottomline.org/content/benefits].

Responsibilities

The Manager of Training Operations oversees the administration of the Learning Management System and ensures training compliance and effectiveness across the organization. They lead project management for new site launches and operationalize the evaluation of training programs to drive continuous improvement.