Manager On Duty at Elite Sports Clubs

Mequon, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Interpersonal Skills, Problem-Solving, Communication, Collaboration, Scheduling, Payroll Verification, Inventory Management, Safety Protocols, Event Coordination, Member Engagement, Operational Efficiency

Industry

Recreational Facilities

Description

We are currently seeking a reliable and customer-focused Manager On Duty to join our team and oversee operations during nights, weekends, and early mornings or late-night shifts. Responsibilities: Serve as the point of contact for members and guests during evening, weekend, early morning, and late-night shifts. Providing assistance, addressing inquiries, and resolving issues as needed. Supervise and support staff across all departments, ensuring smooth operations and exceptional customer service delivery. Monitor facility activities and address any safety or security concerns in a timely manner. Act as a liaison between staff and management, conveying important information and escalating issues as necessary. Assist with administrative tasks, including scheduling, payroll verification, and inventory management. Conduct regular facility walkthroughs to ensure cleanliness, maintenance, and adherence to safety protocols. Handle member and guest feedback and complaints professionally, seeking resolution and providing follow-up as needed. Assist with special events, promotions, and member engagement activities as directed by management. Collaborate with the management team to identify areas for improvement and implement solutions to enhance member satisfaction and operational efficiency. Qualifications: Previous experience as a collaborative leader in a customer service or hospitality role, preferably in a fitness or recreation setting. Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with staff at all levels. Excellent problem-solving abilities and the capacity to remain calm and composed under pressure. Availability to work early mornings, late nights, weekends, and holidays on a regular basis. Basic computer skills and familiarity with office software applications. CPR and First Aid certification preferred. Benefits: Competitive hourly wage. Opportunities for advancement within the company. Complimentary membership to Elite Sports Clubs. Employee discounts on club services and merchandise. Flexible scheduling options. Supportive and collaborative work environment.

Responsibilities

The Manager On Duty will serve as the point of contact for members and guests, ensuring smooth operations and exceptional customer service. They will supervise staff, monitor facility activities, and address any safety or security concerns.