Manager on Duty II at Town of Warrenton

Warrenton, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

29.42

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Facility Oversight, Staff Leadership, Conflict Resolution, Cash Handling, Report Generation, Clerical Duties, Staff Training, Facility Maintenance, Independent Judgment, Interpersonal Skills, Teamwork, Microsoft Office Suite, Communication

Industry

Public Safety

Description

Description Grade 3 Non- Exempt POSITION OVERVIEW This position is responsible for providing customer service, administrative support, as well as maintaining equipment and supplies, in addition to providing services, information, and assistance to the public. Provides facility oversight/management and leadership of facility staff when on duty. Performs intermediate administrative support work through a variety of office assistance and administrative tasks; does related work as required that has been previously approved or directed by supervisor. Manager on Duty, Level II, in addition to Level I duties include, but are not limited to: Customer Service: Provide high-level customer service by addressing and resolving patron concerns, ensuring a welcoming environment, and supporting front-line staff in delivering quality service. Act as the point of contact for escalated issues, facility inquiries, and conflict resolution. Facility Supervision Support: Oversee the facility and front desk to manage day-to-day operations, primarily when administrative staff are not present. Perform general supervision of facility patrons. Cash Handling: Oversees cash handling procedure to ensure accurate collection, recording and storage of all payments received during the shift. Reviews and signs off on end of shift financial reports. Ensures compliance with Town policies and internal controls related to cash management. Coordinates with Operations and Contract Technician to resolve any discrepancies or issues. Administration: Use automated systems to create and process reports and assist with clerical and administrative duties as requested or assigned by supervisor. Assists in training and overseeing assigned staff. Additional Tasks: Oversees and performs light facility maintenance tasks such as room set up and tear down for rentals and programs. May be asked to assist as needed under the instruction of the Facility Operations Manager or other member of administrative team, such as lifting or moving equipment and supplies over 50 pounds and facility maintenance tasks beyond light duty. Requirements Requirements Education & Experience High School Diploma or equivalent Minimum of one (1) year of customer service experience. Previous supervisory, cash handling and building operations experience preferred. Certifications/Licensures Valid Virginia (VA) Driver's License - Must have upon hire. If relocating to VA, a valid VA drivers' license is required to be obtained within one (1) year from date of hire. CPR/FA certification - Must obtain within thirty (30) days from date of hire. SUCCESS FRAMEWORK The following list of knowledge, skills, and abilities have been identified by our team as building blocks towards efficiency and effectiveness in this position. Knowledge of general office administrative practices. Knowledge of principals of governmental organization and administration. Ability to effectively communicate and interact with supervisors, members of the general public, employees, Town Officials and others involved in performance of job duties; ability to assemble reports in a concise, clear and effective manner. Ability to use independent judgement and work with little direct supervision. Ability to operate a computer, and other office equipment needed to perform job duties, proficiency in various software, including Microsoft Office suite; and excellent interpersonal skills and ability to work in a team environment. WORK SCHEDULE This is a part-time position generally scheduled for up to 29 hours per week. Flexible hours may include a combination of weekdays, evenings and weekends depending on availability, programming and facility needs Holiday work or adjusted hours for special events may be requested EQUIPMENT & TOOLS The following equipment/tools are commonly associated with the efficiency of the employees’ job performance. Shared computer including word processing software, printer, telephone, calculator, copy machine, fax machine, and other associated office equipment. PHYSICAL ABILITIES The physical demands described below are representative of those that must be met by an employee to successfully perform essential functions of the job. Work requires the ability to talk, hear, listen, and comprehend. Work requires the ability to drive and/or operate mechanical equipment. Work requires the ability to sit, stand, walk for extended periods of time. Work requires the ability to complete repetitive wrist, hand, and/or fine motor movement. Work requires the ability to grasp, pull, push, climb, balance, reach, stoop, kneel, crouch, and/or crawl. Work requires visual acuity of 20 feet or more, visual acuity of 20 inches or less, three dimensional vision, precise hand/eye coordination, the ability to identify and distinguish colors. Manual/General labor of medium work requiring the exertion of 50 pounds of force occasionally, up to 25 pounds of force frequently. WORK ENVIRONMENT The following are possible atmospheric conditions commonly associated with the performance of the functions of this job. May occasionally be exposed to uncomfortable temperatures, humidity, noise, chemicals or gasses, contagious diseases, airborne particles or pathogens, and/or physical trauma. May be exposed to fumes or airborne particles, biohazards, or bloodborne pathogens. Work may potentially involve risk of exposure to electric shock.

Responsibilities

This role provides customer service, administrative support, and facility oversight, acting as the on-duty manager to resolve patron concerns and manage day-to-day operations when administrative staff are absent. Responsibilities also include overseeing cash handling procedures, reviewing financial reports, and performing light facility maintenance tasks.